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- Tasks: Lead complex HR change projects and make impactful changes stick.
- Company: Join Serco, a purpose-driven organisation making a difference across communities.
- Benefits: Enjoy 25 days leave, pension scheme, discounts, and wellness support.
- Why this job: Shape meaningful change programmes that influence how we operate in the UK & Europe.
- Qualifications: Proven HR experience with strong project management and stakeholder skills.
- Other info: Dynamic environment with excellent career development opportunities and a focus on diversity.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced HR change professional who enjoys delivering complex people programmes and making change stick?
What you’ll be doing:
- Leading the people and TUPE elements of contract mobilisations, transitions and rebids.
- Delivering HR change projects including restructures, operating model changes and new ways of working.
- Creating and managing project plans, governance and reporting, ensuring delivery stays on track.
- Owning day-to-day project delivery, coordinating resources and facilitating key project meetings.
- Identifying and mitigating risks and issues, escalating appropriately to senior stakeholders.
- Validating TUPE Employee Liability Information (ELI) and supporting People Change Coordinators on escalated queries.
- Acting as an internal consultant, analysing business needs and recommending people solutions.
- Collaborating closely with People Services, ServiceLines and operational teams.
- Providing operational guidance to colleagues within the MyHR Change team.
- Contributing to wider UK & E people initiatives aligned to Serco's strategy.
What you’ll bring:
Essential:
- Proven experience as an HR professional with strong capability in change delivery and project management.
- Experience supporting complex people change, ideally including TUPE.
- Strong stakeholder management skills and confidence working in a matrix organisation.
- Ability to manage multiple workstreams and deliver to tight deadlines.
- Excellent communication, organisation and attention to detail.
- Comfortable working independently while collaborating as part of a team.
Desirable:
- Associate or Chartered CIPD membership.
- Experience advising on large-scale change programmes, including restructures and location changes.
- Experience using MS Project.
Why Serco:
At Serco, we deliver essential services that make a real difference to people and communities. From transport and justice to defence, healthcare and citizen services, our work matters and our people strategy plays a critical role in making it successful. As a MyHR Change Manager, you’ll work on complex, meaningful change programmes that shape how Serco operates across the UK & Europe. You’ll be trusted with high-impact projects, supported by experienced colleagues, and given the opportunity to develop your career within a large, diverse and purpose-driven organisation.
What we offer:
- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme.
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Virtual GP and more.
- A wealth of career development training to suit your future aspirations.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.
HR Change Manager employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Change Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your experience aligns with their values and the specific challenges they face in HR change management.
✨Tip Number 3
Practice your pitch! Be ready to explain your past experiences with TUPE and complex people changes clearly and confidently. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace HR Change Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the HR Change Manager role. Highlight your experience with TUPE and change management, and don’t forget to showcase those stakeholder management skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about HR change and how your previous experiences have prepared you for this role. Keep it engaging and relevant!
Showcase Your Project Management Skills: Since project management is key for this role, be sure to include specific examples of projects you've led or contributed to. We want to see how you’ve kept things on track and delivered results!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Serco Limited
✨Know Your Change Management Stuff
Make sure you brush up on your HR change management knowledge. Be ready to discuss your experience with TUPE and complex people change projects. Prepare specific examples that showcase your ability to lead these initiatives and make change stick.
✨Stakeholder Management is Key
Since this role involves working in a matrix organisation, be prepared to talk about how you've successfully managed stakeholders in the past. Think of instances where you’ve navigated complex relationships and how you ensured everyone was on board with the changes.
✨Project Management Skills Matter
Familiarise yourself with project management methodologies, especially if you have experience using tools like MS Project. Be ready to explain how you create and manage project plans, and share examples of how you kept projects on track despite challenges.
✨Show Your Collaborative Spirit
This role requires collaboration with various teams, so highlight your teamwork skills. Share stories that demonstrate your ability to work independently while also being a supportive team player. Emphasise how you’ve contributed to wider initiatives and aligned with organisational strategies.
