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For Companies At a Glance
- Tasks: Join our HR team to provide essential support for employee queries and processes.
- Company: Serco Limited is a diverse company focused on delivering excellent services and supporting its employees.
- Benefits: Enjoy 25 days leave, discounts, health plans, and career development opportunities.
- Why this job: Be part of a supportive culture that values diversity and offers real career growth.
- Qualifications: GCSEs in Maths and English, customer service experience, and strong communication skills required.
- Other info: Hybrid work model with two days in the Solihull office.
The predicted salary is between 18800 - 25700 £ per year.
Overview
Serco Limited
HR AdministratorHybrid – 2 days per week in our Solihull office
Full Time, Permanent
Salary – up to £22,870 dependent on experience
What you’ll do
As a member of our HR Shared Services team, you will provide first-tier administrative support via telephone, email, and webchat, ensuring timely and accurate responses to all queries. This is a key frontline role where you will support employees, managers, and third parties with a wide range of HR queries and processes across the employee lifecycle.
- Providing advice and guidance on HR administrative queries covering the full employee lifecycle.
- Responding to and supporting GDPR requests from receipt to collation, ensuring legal compliance and deadlines are met.
- Supporting Absence Management queries, including escalations and technical navigation.
- Producing Employment and Financial references for current and former employees.
- Managing core admin duties including post handling, updating internal HR collateral, and supporting engagement activities.
- Assisting with Middle East HR Administration and acting as a point of contact during peak times.
- Accurately capturing all interactions in our CRM system, ensuring records are up to date and stored correctly.
What you’ll need to do the role
- Customer-focused, with a friendly, professional, and proactive approach.
- A strong communicator with excellent written and verbal skills.
- Able to work under pressure, manage high volumes of queries, and meet tight deadlines.
- Confident using MS Office and operating within digital systems and CRM platforms.
- GCSEs (or equivalent) in Maths and English, Grades A–C.
- Proven experience in a Customer Service or HR environment.
- Strong telephone etiquette and the ability to communicate clearly and empathetically.
- Experience working to KPIs and SLAs in a fast-paced setting.
- Understanding of data protection and records management (GDPR).
- Excellent attention to detail, organisation, and time management.
What we offer
- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- Free onsite parking.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.
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HR Administrator-People Services employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Administrator-People Services
✨Tip Number 1
Familiarise yourself with the key responsibilities of the HR Administrator role. Understanding the employee lifecycle and common HR queries will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your knowledge of GDPR and data protection regulations. Being able to discuss how you would handle sensitive information can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since this role involves a lot of customer interaction, demonstrating your ability to communicate clearly and empathetically will be crucial.
✨Tip Number 4
Get comfortable with CRM systems and MS Office tools. Highlighting your proficiency in these areas during your interview can show that you're ready to hit the ground running.
We think you need these skills to ace HR Administrator-People Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or HR environments. Emphasise your communication skills and any experience you have with GDPR compliance, as these are key aspects of the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the HR Administrator position at Serco Limited. Mention specific examples of how you've successfully managed high volumes of queries and met tight deadlines in previous roles.
Showcase Your Skills: Clearly outline your proficiency in MS Office and any CRM systems you've used. Provide examples of how you've used these tools to improve efficiency or manage data effectively in past positions.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Serco Limited
✨Showcase Your Customer Service Skills
As the role is heavily focused on providing support to employees and managers, be prepared to discuss your previous customer service experience. Highlight specific examples where you successfully resolved queries or provided assistance in a professional manner.
✨Demonstrate Your Communication Abilities
Strong communication skills are essential for this position. During the interview, practice clear and concise responses. You might also want to prepare a few scenarios where your verbal and written communication made a positive impact.
✨Familiarise Yourself with GDPR
Understanding data protection is crucial for this role. Brush up on GDPR principles and be ready to discuss how you would handle sensitive information and ensure compliance in your administrative tasks.
✨Prepare for High-Pressure Situations
The job requires managing high volumes of queries under tight deadlines. Think of examples from your past experiences where you successfully handled pressure and maintained quality service, and be ready to share these during the interview.