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- Tasks: Ensure properties are safe and compliant while supporting vulnerable asylum seekers.
- Company: Serco manages essential services for the Home Office, focusing on asylum accommodation.
- Benefits: Enjoy a competitive salary, pension, employee assistance, and a diverse workplace culture.
- Why this job: Make a real impact in people's lives while working in a supportive team environment.
- Qualifications: Strong people skills and communication are key; experience with vulnerable individuals is a plus.
- Other info: Full driving license required; security checks will be conducted.
The predicted salary is between 21000 - 30000 £ per year.
Housing Officer
AASC Liverpool
Full time, 37.5 hours per week. Monday – Friday
Salary: £29,250.00, plus Serco Benefits.
You are required to have a valid UK driving licence for this role. A company car will be provided.
On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC). We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation.
Main purpose
Delivery of services required under the AASC contract to support Service Users in their Area.
Responsibility for property standards in all accommodation within the initial accommodation (IA) completing monthly property inspections (as a minimum) to ensure they meet contractual requirements, standards, and performance targets.
Provide welfare support and signposting to the Service Users in their care.
Respond to any issues, requests, complaints, etc. raised through the AIRE Services and report on incidents.
Main Accountabilities
Ensure delivery of all core Service User support services as prescribed under the contract.
Provide inductions for all new Service Users to the IA, ensuring Service User understanding of the services available, the property and standards of behaviour, emergency evacuation process and complaints procedure.
Respond to requests for assistance and support received via the AIRE Services.
Manage incidents raised by the AIRE Services.
Deliver against the tasking schedule or as required by the Field operations manager.
Provide accurate and timely reporting on visits, inspections, repairs, incidents etc. to support the adherence to contractual requirements and agreed timescales.
Complete monthly inspections within the IA to ensure standards are being met and highlight any required maintenance.
Undertake further inspections as required (i.e. pre-dispersal).
Responsible for managing discontinuations and reporting potential absconders within the IA in line with Local Operating Procedures (LOP).
Complete first fix and minor repairs where identified and tasked.
Maintain property standards to ensure compliance with contractual commitments and property legislation.
Accountable for following all processes, procedures, and policies under the contract.
Manage access to the IA for suppliers, visitors, maintenance etc.
Responsible for ensuring safety of Service Users in accordance with Safeguarding policies and procedures, including welfare checks, dealing with urgent medical needs, managing anti-social behaviour, children\’s safeguarding needs, etc.
Assisting with day-to-day IA operations including, daily registers, post, reception duties etc.
Ensuring the building is always safe and compliant; monitoring CCTV, daily patrols, weekly fire alarm testing, emergency evacuations, and contacting emergency services when necessary.
What you\’ll need to do the role
- Strong experience of working in a service environment, with demonstrable knowledge of communication skills.
- Knowledge/experience of working within a property related environment.
- Strong interpersonal skills.
- IT literate, knowledge of MS Word, Excel, etc.
- Ability to manage conflict.
- Strong organisational skills.
Desirable
- Some maintenance knowledge desirable.
- Safeguarding knowledge/experience in a similar environment desirable.
- Experience in a security related role.
Why Serco
Meaningful and vital work: As part of a highly collaborative team, you\’ll be able to strongly influence hiring managers efforts that help us deliver vital services.
A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won\’t be hard to find.
Great people: You\’ll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work.
What we offer
- Salary: Competitive salaries with annual reviews.
- Pension: Up to 6% contributory pension scheme.
- Holidays: 25 days\’ annual leave plus bank holidays.
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
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Housing Officer employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the Asylum Accommodation and Support Services Contract (AASC) standards. Understanding these guidelines will not only help you in interviews but also demonstrate your commitment to the role and the well-being of service users.
✨Tip Number 2
Highlight any experience you have working with vulnerable populations. Whether it's through volunteer work or previous jobs, showcasing your ability to empathise and communicate effectively with those in challenging situations can set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think about how you would handle specific scenarios related to property management, customer complaints, or anti-social behaviour, as this will show your problem-solving skills and readiness for the role.
✨Tip Number 4
Network with current or former housing officers if possible. They can provide insights into the role and the company culture at Serco, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Housing Officer. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight People Skills: Since the role values people skills, make sure to emphasise your experience in face-to-face roles and your ability to handle challenging situations. Use specific examples to demonstrate your communication skills and conflict resolution abilities.
Showcase Relevant Experience: If you have experience working with vulnerable individuals or in property management, be sure to include this in your CV and cover letter. Mention any specific achievements or challenges you've overcome in similar roles.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Serco Limited
✨Showcase Your People Skills
As a Housing Officer, your ability to communicate effectively and empathise with vulnerable individuals is crucial. Prepare examples from your past experiences where you've successfully handled challenging situations or resolved conflicts.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of a Housing Officer at Serco, such as conducting property inspections and managing complaints. Being able to discuss these responsibilities in detail will demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life scenarios, such as dealing with anti-social behaviour or safeguarding concerns. Think through potential situations and how you would respond, highlighting your problem-solving skills.
✨Highlight Relevant Experience
Even if you haven't worked specifically as a Housing Officer, draw on any experience you have working with vulnerable populations or in face-to-face roles. Emphasise your adaptability and willingness to learn, which are key traits for this position.