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- Tasks: Lead hospitality services and manage events at a vibrant sports centre.
- Company: Join Serco, a company dedicated to community and fun.
- Benefits: Up to £40,000 salary, free membership, and generous leave.
- Why this job: Make memorable experiences for guests while developing your leadership skills.
- Qualifications: Experience in food and beverage management with strong leadership abilities.
- Other info: Enjoy a dynamic work environment with great career growth potential.
The predicted salary is between 34000 - 46000 £ per year.
Serco Leisure is committed to providing a safe, warm, clean, friendly, and fun environment for the local community at an affordable cost. Honesty, integrity, and a positive, can-do attitude are central to how we operate and are values we expect you to demonstrate in everything you do.
We are recruiting for an experienced Hospitality and Events Manager to lead all hospitality services at Bisham Abbey National Sports Centre. In this senior leadership role, you will be responsible for the strategic and day-to-day management of hospitality operations, including the café, kitchen, conferencing, and events. You will lead teams to deliver outstanding customer experiences while driving strong commercial performance, cost control, and full compliance with food safety, health & safety, and licensing standards. You will work closely with internal teams and client stakeholders to ensure hospitality services support the wider objectives of our national sports and events venue.
Key responsibilities:
- Leading hospitality and events operations, including weddings and conferences
- Managing event delivery from set-up to breakdown
- Leading, developing, and managing multi-disciplinary teams
- Driving excellent customer service and guest satisfaction
- Managing budgets, KPIs, and compliance standards
About you:
- Proven food and beverage management experience
- Strong leadership, communication, and problem-solving skills
- Guest-focused with a commercial mindset
- Food Hygiene Level 3 (or willingness to achieve)
- Personal Alcohol Licence desirable
What we offer:
- Free membership at the Centre plus heavily discounted use of classes and facilities
- Up to 6% employer matched pension contribution
- 21 days annual leave + Public Holidays
- All Leisure Benefits
- Employee Benefits (moreleisure.com)
- Free on site car parking
Hospitality & Events Manager employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality & Events Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the hospitality and events industry. Attend local events or join online groups where you can connect with others. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past events and hospitality projects. This visual representation of your work can really impress potential employers and set you apart from the competition.
✨Tip Number 3
Prepare for interviews by practising common questions related to hospitality management. Think about how you can demonstrate your leadership and problem-solving skills through real-life examples. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Hospitality & Events Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hospitality & Events Manager role. Highlight your relevant experience in managing hospitality operations and leading teams, as this will show us you’re the right fit for the job.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for hospitality and events management. Share specific examples of how you've driven customer satisfaction and managed successful events, so we can see your enthusiasm and expertise.
Showcase Your Leadership Skills: Since this role involves leading multi-disciplinary teams, be sure to emphasise your leadership experience. Talk about how you've developed teams and improved performance in previous roles, as this is key for us.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Serco Limited
✨Know Your Venue
Familiarise yourself with Bisham Abbey National Sports Centre and its offerings. Understand the types of events they host and the services provided. This will help you demonstrate your knowledge and show how you can enhance their hospitality operations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Highlight your ability to motivate staff, manage conflicts, and drive performance. Serco values strong leadership, so be ready to discuss your approach to team development and guest satisfaction.
✨Demonstrate a Guest-Focused Mindset
Think about how you can improve customer experiences at the centre. Be prepared to share ideas on enhancing service delivery and ensuring guest satisfaction. Showing that you prioritise the customer will resonate well with the interviewers.
✨Understand Compliance and Budget Management
Brush up on your knowledge of food safety, health & safety, and licensing standards. Be ready to discuss how you've managed budgets and KPIs in the past. This role requires a strong commercial mindset, so showcasing your financial acumen will be key.
