At a Glance
- Tasks: Support patients and staff by providing essential portering services in a busy hospital environment.
- Company: Join a caring health team dedicated to making a positive impact on patient experiences.
- Benefits: Enjoy 25 days holiday, pension scheme, training opportunities, and discounts at over 1,000 retailers.
- Other info: Flexible shifts, excellent career progression, and a focus on health and wellbeing.
- Why this job: Make a real difference in people's lives while developing valuable skills in a supportive environment.
- Qualifications: Empathy, teamwork, good communication skills, and physical capability for manual tasks.
The predicted salary is between 25272 - 25272 € per year.
Location: Harplands Hospital, Stoke-on-Trent, ST4 6RR
Salary: £25,272 plus excellent benefits
Schedule: Shift-based role covering 7 days including bank holidays. Porter shift times are between 07:00 and 22:00, floor maintenance shift times are 09:00 to 17:00.
Ready to impact a better future? As a Hospital Porter in our Health team, you’ll play a vital role in ensuring the hospital runs smoothly, supporting patients, colleagues, and visitors through reliable and responsive portering services. Your work helps create a safe, efficient, and caring environment where everyone can receive the support they need. Your role will cover portering shifts and floor maintenance shifts. In this role, your contribution goes beyond logistics, and you’ll make a real difference to people's everyday experiences. Whether you’re transporting patients, delivering essential supplies, or supporting emergency situations, your work directly impacts care delivery and patient wellbeing. This is a role where you can take pride in making a positive impact every day.
What you’ll do as a Hospital Porter:
- Provide a high-quality portering service across the hospital, ensuring equipment, materials, and patients are moved safely and efficiently.
- Transport items such as medical gases, pharmaceuticals, blood products, furniture, mail, and confidential records in line with procedures.
- Support waste management processes, including the safe movement of clinical, general, and confidential waste.
- Maintain cleanliness across work areas, including portering bases and equipment, supporting infection control standards.
- Floor maintenance using various machinery (training provided) to clean all flooring within the hospital.
- Respond promptly to requests, including urgent and emergency situations, ensuring service delivery standards are met.
- Follow all health, safety, and security procedures, reporting incidents, faults, or hazards as required.
Does this sound like you? You’ll be a great fit for this role if you have:
- A helpful, customer-focused approach with empathy for patients, visitors, and colleagues.
- The ability to work both independently and as part of a team, using your initiative when needed.
- Good communication skills and the ability to interact confidently with a range of people.
- Physical capability to carry out manual handling duties such as pushing, pulling, and lifting.
- A positive, flexible attitude with a willingness to learn and adapt in a fast-paced environment.
Vetting and checks: A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.
What we offer:
- Holidays: 25 days plus bank holidays.
- Pension: Up to 6% contributory pension scheme.
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression.
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service.
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity.
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together.
Hospital Porter employer: Serco Limited
At Harplands Hospital, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values every team member's contribution. As a Hospital Porter, you'll enjoy competitive benefits including 25 days of holiday, a generous pension scheme, and extensive training opportunities to foster your professional growth. Join us in making a meaningful impact on patient care while benefiting from a range of health and wellbeing initiatives designed to support you both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Hospital Porter
✨Tip Number 1
Get to know the hospital environment! Familiarise yourself with Harplands Hospital and its layout. This will not only help you feel more confident during your interview but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Hospital Porter, you'll be interacting with patients and staff all day. Try role-playing common scenarios with friends or family to boost your confidence and ensure you can convey empathy and professionalism.
✨Tip Number 3
Show off your flexibility! The job requires a positive attitude and adaptability. Be ready to share examples of how you've successfully handled unexpected situations in the past during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at StudySmarter and making a real difference in patient care.
We think you need these skills to ace Hospital Porter
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in patients' lives and supporting your colleagues.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience. We love seeing how your skills match what we’re looking for, so don’t be shy about showcasing your customer-focused approach and teamwork abilities!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what you want to say.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Serco Limited
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Hospital Porter. Familiarise yourself with the tasks mentioned in the job description, like transporting patients and managing waste. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with patients and colleagues, be ready to share examples of how you've provided excellent customer service in the past. Think about times when you've shown empathy or handled difficult situations with care. This will highlight your suitability for the position.
✨Prepare for Practical Questions
Expect questions that assess your ability to handle physical tasks and emergencies. Be prepared to discuss how you would respond to urgent requests or manage heavy lifting. Practising these scenarios can help you feel more confident during the interview.
✨Emphasise Teamwork and Flexibility
This role requires working both independently and as part of a team. Share experiences where you've successfully collaborated with others or adapted to changing situations. Highlighting your positive attitude and willingness to learn will resonate well with the interviewers.
