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- Tasks: Support governance and performance activities at HMP Thameside with administrative excellence.
- Company: Join Serco, a top international employer with a supportive culture.
- Benefits: Competitive salary, pension scheme, health perks, and extensive training opportunities.
- Why this job: Make a real impact in a diverse environment while developing your career.
- Qualifications: Strong organisational skills, attention to detail, and excellent communication abilities.
- Other info: Enjoy clear development paths and a focus on internal progression.
The predicted salary is between 31966 - 35966 £ per year.
As a Governance and Performance Administrator in our Thameside team, you'll support the effective delivery of governance, performance, and compliance activities at HMP Thameside. The role supports the Governance and Performance Manager by maintaining administrative systems, ensuring compliance with contractual and regulatory requirements, and contributing to high performance standards across internal and external stakeholders.
What you'll do as a Governance and Performance Administrator:
- Provide administrative support to the Governance and Performance function, ensuring accurate and timely record-keeping.
- Collate, maintain, and report on performance data, audits, incidents, complaints, correspondence, and compliance activities.
- Produce reports and respond to information requests within agreed timescales.
- Support external inspections and audits, including HM Inspectorate of Prisons (HMIP).
- Liaise effectively with internal teams and external stakeholders, including NOMS, IMB, and MQPL.
- Ensure compliance with Serco policies, Ministry of Justice requirements, and relevant legislation.
- Promote equality, diversity, and professionalism in all areas of work.
Does this sound like you?
- Strong organisational and time-management skills with the ability to prioritise effectively.
- Excellent communication and interpersonal skills.
- High attention to detail and problem-solving ability.
- Professional, approachable, and resilient, with a strong team ethic.
- Commitment to integrity, confidentiality, and the Serco Code of Conduct.
- Ability to work effectively in a diverse environment.
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.
What we offer:
- Pension: Up to 6% contributory pension scheme.
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression.
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco managed leisure centres, and 24/7 access to a virtual GP service.
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- Charity: Paid volunteering day, tax free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity.
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Governance and Performance Administrator-HMP Thameside employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Governance and Performance Administrator-HMP Thameside
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HMP Thameside on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the role and the organisation. Understand their values and how they align with yours. This will help you answer questions confidently and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. Focus on showcasing your organisational skills and attention to detail, as these are key for the Governance and Performance Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Serco family.
We think you need these skills to ace Governance and Performance Administrator-HMP Thameside
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Governance and Performance Administrator role. Highlight your organisational skills and attention to detail, as these are key for the position at HMP Thameside.
Showcase Relevant Experience: When writing your application, include any previous experience that relates to governance, compliance, or performance management. This will help us see how you can contribute to our team right from the start.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role in a timely manner!
How to prepare for a job interview at Serco Limited
✨Know Your Governance and Performance Basics
Before the interview, brush up on the key responsibilities of a Governance and Performance Administrator. Understand the importance of compliance, performance data, and how they impact the overall functioning of HMP Thameside. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Organisational Skills
Prepare examples that highlight your strong organisational and time-management skills. Think of specific situations where you successfully prioritised tasks or managed multiple deadlines. This will demonstrate your ability to handle the administrative demands of the position effectively.
✨Communicate Clearly and Effectively
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses during the interview. This will help you convey your experiences in a concise and impactful way.
✨Emphasise Your Commitment to Compliance
Be prepared to discuss your understanding of compliance requirements and how you’ve ensured adherence in previous roles. Highlight any experience you have with audits or inspections, as this will resonate well with the interviewers and show that you take these responsibilities seriously.
