At a Glance
- Tasks: Provide exceptional customer service and manage enquiries at NorthLink Ferries.
- Company: Join Serco Limited, a supportive company with a great culture.
- Benefits: Enjoy generous leave, pension contributions, and health support.
- Other info: Part-time role with training and development opportunities.
- Why this job: Make a difference in customer experiences while growing your skills.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 12 - 15 € per hour.
Serco Limited is seeking a Customer Service Assistant to provide exceptional service at NorthLink Ferries, based in Stromness. This part-time role involves managing customer enquiries and bookings while offering training and development for growth.
Ideal candidates should possess strong communication skills, a positive attitude, and a commitment to customer service excellence.
Benefits include generous leave, pension contributions, health support, and a supportive company culture.
Frontline Ferry Terminal Customer Service Specialist employer: Serco Limited
Serco Limited is an excellent employer, offering a supportive work culture that prioritises employee development and well-being. As a Frontline Ferry Terminal Customer Service Specialist at NorthLink Ferries in Stromness, you will enjoy generous leave, pension contributions, and health support, all while being part of a team that values exceptional customer service and fosters growth opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Frontline Ferry Terminal Customer Service Specialist
✨Tip Number 1
Make sure to research NorthLink Ferries and Serco Limited before your interview. Knowing their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, being able to articulate your thoughts clearly and positively will set you apart from other candidates.
✨Tip Number 3
Show off your positive attitude during the interview. Employers love candidates who can bring a bit of sunshine to the team, especially in customer-facing roles like this one!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way.
We think you need these skills to ace Frontline Ferry Terminal Customer Service Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about customer service, make sure your written application highlights your strong communication skills. Use clear and friendly language to demonstrate how you can connect with customers effectively.
Emphasise Your Positive Attitude:We love a positive vibe! In your application, share examples of how your upbeat attitude has helped you in previous roles. This will show us that you're the kind of person who can brighten up our customers' day.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role at NorthLink Ferries. Mention why you’re excited about this opportunity and how your skills align with what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and it ensures that your application goes directly to us. Plus, you’ll get to see more about our company culture and values!
How to prepare for a job interview at Serco Limited
✨Know the Company Inside Out
Before your interview, take some time to research Serco Limited and NorthLink Ferries. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Assistant, strong communication is key. Prepare examples from your past experiences where you successfully handled customer enquiries or resolved issues. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Emphasise Your Positive Attitude
Serco is looking for candidates with a positive attitude. Think of times when you went above and beyond for a customer or maintained a cheerful disposition in challenging situations. Sharing these stories will demonstrate that you embody the spirit of customer service excellence.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available, or how the company supports its employees' growth. This shows that you’re not just interested in the job, but also in your future with the company.
