Fleet Administrator

Serco is looking for a reliable, detail-focused Administrator to join our Fleet team and provide essential administrative support to a busy, operationally critical function based in Warrington on a Hybrid Basis. This is a hands-on, Hybrid role where accuracy, organisation, and strong customer service really matter. You'll support day-to-day fleet administration, maintain and update fleet systems, liaise with internal colleagues and external suppliers, and ensure data is captured correctly to support reporting and compliance.

Reporting to the Fleet Administration Team Lead you'll work as part of a close-knit admin team supporting a wider fleet function. This is a great opportunity for an experienced administrator who enjoys a structured environment, takes pride in getting the details right, and wants a stable, full-time role within a well-established organisation.

• Provide day to day support to the Fleet team, ensuring requests from colleagues and suppliers are handled efficiently and professionally.
• Maintain accurate and up-to-date records within the Fleet Management System to support reporting, compliance, and decision-making.
• Manage data imports and exports, checking for accuracy, completeness, and resolving discrepancies where needed.
• Liaise confidently with external fleet suppliers, navigating their systems and following up to correct errors or missing information.
• Communicate clearly with drivers, managers, and internal stakeholders, handling queries, resolving issues, and escalating where appropriate.
• Support the production of reports and information for Fleet leadership, contributing to wider business updates and briefings.
• Ensure all data handling complies with GDPR requirements and follow established processes for reporting any breaches or anomalies.
• Contribute to continuous improvement by identifying opportunities to streamline admin processes and improve how the team works day to day.

• Proven experience in an administrative or business support role, ideally within a busy, operational environment.
• Confidence managing multiple tasks and systems at the same time, with a strong eye for detail and accuracy.
• Basic to intermediate Excel skills and general familiarity with Microsoft Office (Word, Excel, Access).
• Strong written and verbal communication skills, with the ability to deal professionally with colleagues, drivers, and external suppliers.
• A self-sufficient and well organised approach to time management in an office-based, hybrid setting.
• Willingness to learn new systems and processes, including fleet-specific tools and supplier platforms.
• An understanding of the importance of data protection and confidentiality, with the discipline to follow GDPR-compliant processes.

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You’ll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

• Holidays: 25 days plus bank holidays
• Pension: 6%
• Employee Assistance Programme
• Serco discounts (including cinema, Merlin Entertainment, online shopping, mobile phone plans and leisure centre memberships)
• A company passionate about diversity and inclusion
• A range of benefits to support the health and wellbeing of you and your family such as Simply Health Cash Plans and more.
• A wealth of career development training to suit your future aspirations, including role-specific training, leadership coaching, formal study and more.
• A safe and supportive culture.