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- Tasks: Visit individuals to install tagging equipment and build trust in the justice system.
- Company: Join Serco, a company dedicated to making a positive impact in communities.
- Benefits: Enjoy a competitive salary, company car, pension, and health benefits.
- Why this job: Make a real difference in people's lives while enjoying a supportive and diverse culture.
- Qualifications: Must have a valid UK driver's license and strong communication skills; no prior experience needed.
- Other info: Flexible shifts with a rolling rota, including weekends and evenings.
The predicted salary is between 22000 - 26000 £ per year.
Location: Widnes Area
Caring. Compassionate. Resilient. Sound like you? You could be a Field Officer for Serco, using these key strengths to make a positive difference for people during a difficult time in their lives.
Working as an Electronic Monitoring Field Officer for our Electronic Monitoring Service is more than just a job, it\’s the chance to be a part of something great, to join a team where your contributions are valued, and where you can positively impact the communities we serve every single day. And that\’s not all, in addition to a rewarding career, we also offer:
- Base Salary of £26,031 per annum
- Company Car (includes personal use)
- Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years\’ service) plus Bank Holidays.
- Continuous training & development opportunities
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more
- Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts and more
- A supportive team & culture where you\’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
We are operational all year round, and due to the nature of the work we do this means that you will work a range of shifts covering day times, weekends, and bank holidays. Your contractual working week is an average 37.5hrs per week. rolling rota including weekends. Evening shifts range from 5pm to 1am, flexibility is key to the role as there may be occasions when you are required to start earlier or finish later, however, we operate a rota basis (provided approx. 10 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love.
About the Role:
On a day-to-day basis, you\’ll head off to visit individuals in their homes to install tagging equipment. You\’ll either work alone or alongside a Monitoring Support Officer. With every individual you meet, you\’ll have the opportunity to build their confidence in both you and the justice system, reassuring them of their safety, as well as that of the public. With every successful case, you\’ll be directly helping reduce the pressure on the prison system and give ex-prisoners the chance to be part of their community again. Every day and every individual are different, which is what makes this role so varied and full of opportunities.
You\’ll receive 3 weeks of training and will be accompanied by an experienced Officer/Mentor on the road until you\’re comfortable in your new role. Due to genuine occupational requirements and contractual obligations, we particularly welcome applications from female candidates for this role, in line with the Equality Act 2010.
What you need to do the job?
Our current Electronic Monitoring Field Officer\’s come to us with different work & life experiences, what you\’ve done before doesn\’t matter, what matters is that you\’re committed to making a difference to the lives of others – the rest you will learn during your 2 weeks initial training course and through shadowing & mentorship from other experienced colleagues. You must have a current valid UK driver\’s license, be reasonably fit and have good written and verbal communications skills, essential to building relationships and rapport with any of the individuals that you meet.
Additional Information:
All offers of employment are subject to Baseline Personnel Standard Security vetting (which includes right to work/identity checks, a basic criminal record check and verification of the last 3 years of employment or academic activity).
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Field Officer - Electronic Monitoring employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Officer - Electronic Monitoring
✨Tip Number 1
Familiarise yourself with the Electronic Monitoring Service and its impact on the community. Understanding the role's significance will help you convey your passion for making a difference during any discussions or interviews.
✨Tip Number 2
Highlight your interpersonal skills in conversations with current employees or during networking events. Building rapport is crucial in this role, so showcasing your ability to connect with others can set you apart.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires shifts covering evenings and weekends, demonstrating your willingness to adapt will show that you're committed to the job.
✨Tip Number 4
Consider reaching out to current Field Officers on platforms like LinkedIn. Asking them about their experiences can provide valuable insights and help you tailor your approach when applying through our website.
We think you need these skills to ace Field Officer - Electronic Monitoring
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Field Officer for Electronic Monitoring. Highlight key skills such as compassion, resilience, and communication in your application.
Tailor Your CV: Customise your CV to reflect relevant experiences that demonstrate your ability to make a positive impact on individuals' lives. Include any previous roles that required strong interpersonal skills or community engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your commitment to making a difference. Use specific examples from your past experiences to illustrate how you embody the qualities Serco is looking for.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Serco Limited
✨Show Your Compassion
As a Field Officer, you'll be working with individuals during challenging times. Make sure to express your understanding and compassion during the interview. Share any relevant experiences where you've helped others or demonstrated empathy.
✨Highlight Communication Skills
Good communication is key in this role. Be prepared to discuss how you build rapport with people from diverse backgrounds. Use examples from past experiences to illustrate your ability to communicate effectively, both verbally and in writing.
✨Demonstrate Flexibility
The job requires flexibility in working hours, including evenings and weekends. Be ready to discuss your availability and willingness to adapt to changing schedules. This shows that you're committed to the role and understand its demands.
✨Emphasise Teamwork
You'll often work alongside other officers, so it's important to demonstrate your ability to work as part of a team. Share examples of successful teamwork from your previous roles, highlighting how you contributed to achieving common goals.
