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- Tasks: Visit individuals to install tagging equipment and build confidence in the justice system.
- Company: Join Serco, a compassionate company making a positive impact in communities.
- Benefits: Base salary of £26,031, company car, pension, and health benefits.
- Why this job: Make a real difference in people's lives while enjoying a supportive team culture.
- Qualifications: Valid UK driver's license, good communication skills, and a commitment to helping others.
- Other info: Flexible shifts with training and mentorship provided for your success.
The predicted salary is between 26031 - 36443 £ per year.
Location
Blackpool Area
About the Role
Caring. Compassionate. Resilient. Sound like you? You could be a Field Officer for Serco, using these key strengths to make a positive difference for people during a difficult time in their lives.
Working as an Electronic Monitoring Field Officer for our Electronic Monitoring Service is more than just a job; it\’s the chance to be a part of something great, to join a team where your contributions are valued, and where you can positively impact the communities we serve every single day. In addition to a rewarding career, we also offer:
- Base Salary of £26,031 per annum
- Company Car (includes personal use)
- Pension (matched up to 6%) and life insurance; 20 days annual leave (rising to 25 after 7 years\’ service) plus Bank Holidays.
- Continuous training & development opportunities
- A range of benefits to support the health and wellbeing of you and your family, such as Employee Assistance Programme, MIND, Simply Health Care, Dental Plans and more
- Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts and more
- A supportive team & culture where you\’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Working Hours & Shift Details
We operate all year round, and due to the nature of the work we often work a range of shifts covering day times, weekends, and bank holidays. Your contractual working week is an average of 37.5 hours per week, with a rolling rota that includes weekends. Evening shifts range from 5 pm to 1 am; flexibility is key to the role as there may be occasions when you are required to start earlier or finish later. The rota is provided approximately 10 weeks in advance, giving you the flexibility to enjoy meaningful time off and to balance work and personal commitments.
Key Responsibilities
On a day‑to‑day basis, you’ll head out to visit individuals in their homes to install tagging equipment. You’ll either work alone or alongside a Monitoring Support Officer. With each individual you meet, you build their confidence in you and in the justice system, reassuring them of their safety and that of the public. Each successful case directly reduces pressure on the prison system and gives ex‑prisoners a chance to reintegrate into their communities.
Training & Mentorship
You will receive three weeks of training and will be accompanied by an experienced Officer/Mentor on the road until you’re comfortable in your new role.
Qualifications and Requirements
We particularly welcome applications from female candidates for this role, in line with the Equality Act 2010. Current requirements include:
- A valid UK driver’s licence
- Reasonably fit
- Good written and verbal communication skills to build relationships and rapport with individuals you meet
What matters most is that you are committed to making a difference to the lives of others. Experience is not required; you will learn during the two weeks initial training course and through shadowing & mentorship from other experienced colleagues.
Additional Information
All offers of employment are subject to Baseline Personnel Standard Security vetting (which includes right to work/identity checks, a basic criminal record check and verification of the last three years of employment or academic activity).
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Field Officer - Electronic Monitoring employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Officer - Electronic Monitoring
✨Tip Number 1
Get to know the company culture! Before your interview, check out Serco's values and mission. This will help you connect your personal experiences with what they stand for, showing them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills can help make a positive difference in people's lives, just like the role requires.
✨Tip Number 3
Be ready to share your stories! Think of examples from your past where you've shown compassion and resilience. These real-life experiences will resonate well with the interviewers and highlight your suitability for the role.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Field Officer - Electronic Monitoring
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they’ve shaped your desire to make a difference.
Tailor Your Application: Make sure to tailor your application to the Field Officer role. Highlight your caring, compassionate nature and any relevant experiences that show how you can positively impact the lives of others.
Showcase Your Skills: Don’t forget to mention your communication skills! Being able to build rapport with individuals is key in this role, so give us examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your progress!
How to prepare for a job interview at Serco Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Field Officer. Familiarise yourself with the electronic monitoring process and how it impacts individuals and communities. This will help you demonstrate your commitment to making a difference during the interview.
✨Showcase Your Compassion and Resilience
Since this role requires caring and compassionate individuals, think of examples from your past where you've shown these qualities. Be ready to share stories that highlight your ability to support others during tough times, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle real-life situations in the field. Practice responding to scenarios where you need to build rapport with individuals or manage challenging behaviours. This will show that you're not only prepared but also capable of handling the unpredictability of the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
