At a Glance
- Tasks: Support daily operations in a busy office, ensuring a clean and professional environment.
- Company: Join Serco Limited, a dynamic company committed to making a positive impact.
- Benefits: Enjoy a competitive salary, 20 days holiday, and discounts at 1,000 retailers.
- Other info: Flexible hours and excellent career growth opportunities await you!
- Why this job: Be part of a team that values collaboration and supports diverse communities.
- Qualifications: Strong communication skills and a customer-focused approach are essential.
The predicted salary is between 13.45 - 13.45 £ per hour.
Location: Invest NI, Belfast, County Antrim, BT2 7ES
Salary: £13.45 per hour plus excellent benefits
Schedule: Permanent, Full-time 40 hours per week
We are looking for a proactive and reliable Facilities Assistant to support the day-to-day operation of a busy office environment in Belfast City Centre. This is a varied and hands-on role combining facilities administration, customer service and workplace support duties. The successful candidate will help maintain a safe, clean and professional environment for clients, visitors and colleagues.
What you’ll do as a Facilities Assistant:
- Provide porterage services, including furniture moves, internal deliveries and general workplace support
- Prepare meeting rooms, training rooms and event spaces
- Support workplace services including stationery, mail and reprographics
- Act as a designated key holder where required
- Support quality standards and help ensure facilities are well maintained
- Maintain the appearance of internal and external areas, including plazas, pathways and car parks
- Operate client and Serco systems accurately and efficiently
- Manage and monitor facilities helpdesk requests
- Undertake other reasonable duties within the scope of the role as directed by management
Does this sound like you?
- Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse range of people
- Strong organisational skills and a keen attention to detail
- Competent IT skills, including proficiency in Microsoft Office applications
- Ability to work effectively both independently and collaboratively as part of a team
- Flexible, reliable and customer-focused approach to work
- Strong ability to manage, prioritise and coordinate a varied workload in a fast-paced environment
- Previous experience in a facility, workplace support, customer service environment (desirable)
What we offer:
- 6% employer matched pension contribution
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
- 20 days’ holiday plus bank holidays
This role requires a Basic Access NI check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.
Proud member of the Disability Confident employer scheme.
Facilities Assistant employer: Serco Limited
Serco Limited is an excellent employer, offering a supportive work culture that values integrity and teamwork within the challenging environment of HMP Fosse Way. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to meaningful outcomes in justice and offender support. With a commitment to employee well-being and a focus on compliance and accuracy, Serco fosters a rewarding atmosphere for those dedicated to making a difference.
