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- Tasks: Lead the operation of Ferry Leisure Centre, ensuring safety and high-quality service.
- Company: Join Serco, a top UK operator of leisure centres and sporting facilities.
- Benefits: Up to £40,000 salary, free membership, career development, and excellent training opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in leading teams and strong knowledge of health & safety regulations.
- Other info: Enjoy a dynamic work environment with a focus on customer satisfaction.
The predicted salary is between 32000 - 40000 £ per year.
Serco Limited is one of the UK’s leading national operators of leisure centres, destination venues and elite sporting facilities. We are recruiting an experienced and motivated General Manager to lead the safe, efficient, and high-quality operation of Ferry Leisure Centre. This is a key leadership role within a live operational environment, with full accountability for compliance, health & safety, service delivery, and commercial performance against contractual KPIs.
You will provide visible leadership to site teams, champion a customer-first culture, and ensure facilities are consistently safe, clean, and professionally presented for both elite athletes and the local community.
Key Responsibilities- Lead compliance, health & safety, and safeguarding across the site
- Deliver operational performance in line with contract requirements and KPIs
- Manage internal and external audits and quality assurance processes
- Oversee planned and reactive maintenance in collaboration with technical teams
- Lead, motivate, and develop high‑performing operational teams
- Act as Manager on Duty, ensuring excellent customer experience at all times
- Proven experience leading teams in a leisure, facilities, or service‑led environment
- Strong working knowledge of Health & Safety legislation
- Customer‑focused, organised, and commercially aware
- Excellent communication, leadership, and reporting skills
- First Aid at Work qualification, or willingness to obtain
- This role may be subject to a DBS check in line with Serco policy
- A challenging and rewarding leadership role
- Opportunity to make a real impact within a community leisure environment
- Career development within a global organisation
- Free membership at the Centre plus heavily discounted use of classes and facilities
- Free safeguarding training and DBS check
- Excellent Development and Training Opportunities
- 6% employer matched pension contribution
- 21 days annual leave + public holidays
- Life assurance up to 2× base salary
- All Leisure benefits - Employee Benefits (moreleisure.com)
General Manager in England employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry and let them know you're on the hunt for a General Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Serco and the Ferry Leisure Centre. Understand their values, mission, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in leading their team.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams and improved operational performance in previous roles. This is your chance to shine and demonstrate that you're the right fit for the job!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace General Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the General Manager role. Highlight your experience in leading teams and managing operations in leisure or service-led environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your leadership style. Let us know why you’re the perfect fit for Ferry Leisure Centre and how you can make an impact.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to meet KPIs and improve operational performance. Numbers and examples speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Serco Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of health and safety legislation, as well as the operational KPIs relevant to leisure centres. Being able to discuss these topics confidently will show that you're serious about the role and understand what it takes to lead a facility like Ferry Leisure Centre.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Think about specific situations where you motivated your team or improved service delivery. This will help demonstrate your ability to lead and develop high-performing operational teams.
✨Customer First Mindset
Since this role is all about championing a customer-first culture, be ready to share your thoughts on what excellent customer service looks like in a leisure environment. Discuss any strategies you've implemented in the past to enhance customer experience and satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and future goals for the Ferry Leisure Centre. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
