Administrator in England

Location: HMP Ashfield, BS16 9QJ

Salary: £25,510 per annum (pro rota) plus excellent benefits

Schedule: Part time 24 hours per week working Weds, Thurs and Fri. Shifts can be either 8am-4pm or 8.30am-4.30pm.

Ready to impact a better future? As an Administrator in our Justice and Immigration team, you'll provide secure, effective, and efficient administrative support that helps keep essential services running smoothly. Your work will support operational teams, maintain accurate records, and ensure important processes are completed to a high standard. This role has purpose. By delivering accurate administration in a secure environment, you'll help colleagues access the information they need, support service delivery, and contribute to positive outcomes across the contract. Our work touches lives, and your attention to detail will help create impactful solutions that support a better future.

What you'll do as an Administrator

• Manage incoming and outgoing correspondence, ensuring mail, emails, and documentation are processed accurately and securely.
• Maintain electronic and manual records, updating systems and databases in a timely manner.
• Collate, compile, distribute, and file reports and departmental documentation.
• Organise meetings and events, including taking and distributing meeting minutes where required.
• Respond to departmental queries and provide administrative support to colleagues across the team.
• Produce correspondence, reports, and other documents to a high standard.
• Help maintain confidentiality and data security when handling sensitive information.
• Support the achievement of performance measures, contractual outcomes, and key performance indicators (KPIs).

Does this sound like you? You'll be a great fit for this role if you have:

• Strong computer skills, including experience using Microsoft Word, Excel, and PowerPoint.
• Experience working within an administrative environment.
• An understanding of Data Protection and General Data Protection Regulation (GDPR) requirements.
• Previous experience of minute taking and producing accurate records.
• Strong organisational skills with excellent attention to detail.
• The ability to handle confidential information with professionalism and discretion.

Vetting and checks

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

What we offer

• Holidays: 23 days plus bank holidays (pro rota)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging.