At a Glance
- Tasks: Lead and manage daily operations at the leisure centre, ensuring safety and high standards.
- Company: Join Oxford Community Leisure Trust and Serco, dedicated to promoting active lifestyles in the community.
- Benefits: Enjoy free gym membership, discounts, and excellent training opportunities.
- Other info: Flexible shifts available, including weekends, with a competitive salary of £14.16 per hour.
- Why this job: Make a positive impact while working in a fun, supportive environment with great people.
- Qualifications: Experience in customer service is essential; management experience and lifeguard certifications are preferred.
Here at Leisure Solutions Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community, whilst helping you to make MORE of every day'. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join our team
Ready to impact a better future?
As a Duty Manager in our Leisure team at The Leys Leisure Centre, you'll play a vital leadership role in keeping the facility running safely, smoothly and efficiently every day. You'll lead colleagues on shift, support exceptional customer experiences, and ensure our services have a positive impact on the local community.
This is a hands‑on leadership role where your work truly matters. From maintaining high safety and quality standards to responding calmly in emergencies, you'll help create a welcoming, well‑managed environment where people of all ages can be active, healthy and connected. Our centres touch lives every day - and your leadership helps make that possible.
What you'll do as a Duty Manager
- Manage the day‑to‑day operation of the leisure centre, ensuring safe opening and closing procedures are followed at all times
- Lead, deploy and motivate operational teams to deliver high‑quality services across the facility
- Maintain a strong on‑site presence, responding positively to customer needs, feedback and incidents
- Take control during emergencies, accidents or operational issues, acting calmly and decisively
- Ensure compliance with health and safety legislation, Serco Management System procedures and site operating plans
- Support performance, training and engagement of colleagues, including absence management and investigations when required
Does this sound like you?
- Experience supervising or managing teams within a leisure, facilities or customer‑focused environment
- Strong health and safety awareness, with the ability to apply procedures confidently in practice
- Excellent communication and customer care skills, with a calm approach under pressure
- Organised working habits and the ability to manage rotas, priorities and changing demands
- The confidence to lead people, make decisions and set high standards for service and presentation
What we offer
- Free membership at the Centre, plus heavily discounted use of classes and facilities
- Excellent Development and Training Opportunities with our in‑house Aquatic Training Academy
- Free safeguarding training and DBS checks
- 6% employer matched pension contribution
- 21 days annual leave (Pro rata for part time) + Public Holidays
- Life assurance up to 2x base salary
- For all Leisure benefits please see Employee Benefits (moreleisure.com)
Duty Manager in Oxford employer: Serco Limited
At Serco, we pride ourselves on creating a vibrant and supportive work environment at the Ferry Leisure Centre in Oxford, where our Duty Managers play a crucial role in enhancing community health and wellbeing. With excellent benefits including free gym membership, extensive training opportunities, and a commitment to employee development, we empower our team to thrive while making a positive impact on the lives of our customers. Join us to be part of a motivated team that values diversity and fosters a culture of inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Oxford
✨Tip Number 1
Familiarise yourself with the specific operations of the Ferry Leisure Centre. Understanding their facilities, services, and community engagement will help you demonstrate your enthusiasm and knowledge during any discussions.
✨Tip Number 2
Network with current or former employees of Serco or the Oxford Community Leisure Trust. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Highlight your customer service experience in leisure settings. Be ready to share specific examples of how you've gone the extra mile for customers, as this aligns with the role's focus on providing a memorable experience.
✨Tip Number 4
If you have the National Pool Lifeguard certificate or other relevant qualifications, make sure to mention them in conversations or interviews. These certifications are desirable and can set you apart from other candidates.
We think you need these skills to ace Duty Manager in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in the leisure industry, especially any operational management roles. Emphasise your customer service skills and any certifications like the National Pool Lifeguard certificate.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for leisure and your commitment to providing excellent customer service. Mention specific examples of how you've gone the extra mile for customers in previous roles.
Highlight Relevant Qualifications:If you hold any relevant qualifications such as a Pool Plant Operators' certificate or First Aid at Work certificate, make sure to mention these in your application. They can set you apart from other candidates.
Show Enthusiasm:In your application, convey your enthusiasm for the role and the company. Explain why you want to work at Serco and how you align with their mission to promote health and fitness in the community.
How to prepare for a job interview at Serco Limited
✨Show Your Passion for Leisure
Make sure to express your enthusiasm for the leisure industry during the interview. Share any personal experiences or stories that highlight your love for sports and community engagement, as this aligns with the company's mission.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate and develop staff while ensuring safety and high standards.
✨Prepare for Customer Interaction Scenarios
Since the role involves face-to-face customer service, think of scenarios where you went above and beyond for customers. Be ready to discuss how you handle difficult situations and ensure a positive experience for all visitors.
✨Highlight Relevant Certifications
If you hold any relevant certifications like the National Pool Lifeguard certificate or first aid qualifications, make sure to mention these. They demonstrate your commitment to safety and professionalism in the leisure environment.
