At a Glance
- Tasks: Support offender management processes and maintain accurate records for a safer community.
- Company: Join a top international employer with a supportive culture and clear development opportunities.
- Benefits: Enjoy 6 weeks annual leave, free gym access, and discounts at 1,000 retailers.
- Other info: Be part of an inclusive team that values collaboration and continuous improvement.
- Why this job: Make a real impact on rehabilitation and contribute to positive societal outcomes.
- Qualifications: Strong admin skills, good communication, and confidence with IT systems required.
The predicted salary is between 31000 - 31000 £ per year.
As an Admin Support Officer in our Offender Management Unit team, you'll play a vital role in supporting the smooth running of offender management processes, ensuring accurate records and effective communication that helps protect communities and support rehabilitation. In this role, your work will have real purpose - contributing to safer environments and supporting positive outcomes for individuals and society. You'll be part of a team that values care, trust, and collaboration, where your attention to detail and commitment will help create a meaningful, positive impact every day.
What you’ll do as an Admin Support Officer:
- Update prison systems including NOMIS, DPS, and local databases following prisoner admissions
- Liaise with internal teams and external agencies to gather and share essential information
- Allocate cases to Prison Offender Managers and support workload distribution
- Prepare documentation, manage department mail, and maintain accurate filing systems
- Schedule meetings, attend where required, and produce clear, accurate minutes
- Interpret court warrants, update sentence calculations, and ensure records reflect legal outcomes
Does this sound like you?
- Strong administrative skills with excellent attention to detail in a fast-paced environment
- Good communication skills, with the ability to work collaboratively across teams and agencies
- Confidence using IT systems including Outlook and Excel
- GCSEs (or equivalent) in English and Mathematics at Grade C or above
- A proactive mindset with a commitment to accuracy, confidentiality, and continuous improvement
Vetting and checks: An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
What we offer:
- 6 weeks annual leave
- Up to 6% contributory pension scheme
- Free on site car parking
- Free use of on site gym
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
Administrator in Doncaster employer: Serco Limited
As an Admin Support Officer at HMP and YOI Doncaster, you'll join a leading organisation that prioritises employee wellbeing and professional growth. With a strong focus on collaboration and community impact, we offer excellent benefits including generous annual leave, a contributory pension scheme, and extensive training opportunities to help you thrive in your career. Our inclusive work culture fosters a sense of belonging, ensuring that every team member can contribute to meaningful change while enjoying a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Doncaster
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HMP and YOI Doncaster on LinkedIn. A friendly chat can give us insider info about the role and the team culture, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to admin support roles. We should focus on showcasing our attention to detail and communication skills, as these are key for the Admin Support Officer position.
✨Tip Number 3
Research the organisation's values and recent news. This will help us align our answers with their mission of supporting rehabilitation and community safety, making us stand out as a candidate who truly fits in.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team at HMP and YOI Doncaster.
We think you need these skills to ace Administrator in Doncaster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Admin Support Officer role. Highlight your strong administrative skills and attention to detail, as these are key for this position. We want to see how your experience aligns with what we're looking for!
Showcase Your Communication Skills:In your application, emphasise your ability to communicate effectively across teams and agencies. This role involves liaising with various stakeholders, so let us know how you've successfully collaborated in the past!
Be Proactive and Detail-Oriented:Demonstrate your proactive mindset and commitment to accuracy in your written application. Share examples of how you've maintained confidentiality and improved processes in previous roles. We love candidates who take initiative!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Serco Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Admin Support Officer. Familiarise yourself with the specific tasks mentioned in the job description, like updating prison systems and liaising with teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves collaboration across teams and agencies, be prepared to discuss examples of how you've effectively communicated in past roles. Think of situations where you had to share important information or resolve misunderstandings, as this will highlight your ability to work well with others.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this position. Bring examples of how you've maintained accurate records or managed documentation in previous jobs. You could even mention any specific tools or methods you use to ensure accuracy, which will show that you take this aspect of the job seriously.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview, especially related to handling sensitive information or managing workloads. Practice answering these types of questions by thinking through how you would approach various situations, ensuring you convey your proactive mindset and commitment to confidentiality.
