Detention Custody Officer
Location: Gatwick Immigration Removal Centre (RH6 0PQ)
Schedule: Full-time, permanent, variety of shift patterns
Salary: £30,000pa, rising to £31,064pa after Graduation and rising to £34,154pa after 12 months
This isn’t just security work. It’s people work. You’ll support individuals during some of the most difficult moments of their lives — staying calm, showing respect, and making a real difference every day.
Why this role matters
- You treat everyone with dignity and respect
- You support people who may be scared, frustrated or vulnerable
- You rely on communication and empathy — not just authority
What you’ll actually do
- Maintain safety and security across the centre
- Build professional, respectful relationships
- De‑scalate challenging situations calmly
- Support people from diverse cultures and backgrounds
- Stay alert, hands‑on, and ready for anything
You’re made for this if you are…
- Calm under pressure
- Able to listen without judgement
- Respectful of every background and culture
- Motivated to help people through tough moments
No experience? No problem. If this sounds like you
- - you’re made for this.What shifts look like
What shifts look like
- 40 hours per week (average)
- Day + night shifts (6-12 hours)
- Fair, structured rota
- Paid breaks on night shifts
Location note: Limited public transport
- Ideally live within 30 miles
- Free minibus from Gatwick Airport (Atlantic House)
What you’ll getTraining and development:
- 9 week fully paid training programme
- Learn conflict resolution, communication, cultural awareness
- Clear pathways into leadership & specialist roles
- 224 hours annual leave (incl. bank holidays)
- Pension (matched up to 6%)
- Free on-site parking
- Subsidised meals + 1 free meal per day
- Full uniform provided
- Employee discounts + Blue Light Card
Application process
- Online application
- 1-hour virtual interview (Teams)
- Assessment day (group tasks, fitness test, site tour)
- 9-week training (full attendance required)
Eligibility and checks (important)
- Must already have the right to work in the UK (no visa sponsorship)
- Typically requires:
- Indefinite leave to remain
- 3+ years living in the UK
- Security clearance required:
- Home Office CTC
- Enhanced DBS (adult and child barring)
- 5 years checkable history
Proud member of the Disability Confident employer scheme
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
Detention Custody Officer
Company: Serco Limited Salary: £30000-30000 per annum Hours: Full-time Location: Gatwick, RH6 0PQ Job type: Permanent Posting date: 22 Oct 2026 Closing date: 21 Nov 2026
Summary
Serco Limited
Location: Gatwick Immigration Removal Centre (RH6 0PQ)
Schedule: Full-time, permanent, variety of shift patterns
Salary: £30,000pa, rising to £31,064pa after Graduation and rising to £34,154pa after 12 months
This isn’t just security work. It’s people work. You’ll support individuals during some of the most difficult moments of their lives — staying calm, showing respect, and making a real difference every day.
Why this role matters
- You create a safe, secure environment
- You treat everyone with dignity and respect
- You support people who may be scared, frustrated or vulnerable
- You rely on communication and empathy — not just authority
What you’ll actually do
- Maintain safety and security across the centre
- Build professional, respectful relationships
- De‑scalate challenging situations calmly
- Support people from diverse cultures and backgrounds
- Stay alert, hands‑on, and ready for anything
You’re made for this if you are…
- Calm under pressure
- Able to listen without judgement
- Confident handling difficult situations
- Respectful of every background and culture
- Motivated to help people through tough moments
No experience? No problem. If this sounds like you
- - you’re made for this.
What shifts look like
- 40 hours per week (average)
- Day + night shifts (6-12 hours)
- Fair, structured rota
Location note: Limited public transport
- Ideally live within 30 miles
- Free minibus from Gatwick Airport (Atlantic House)
What you’ll getTraining and development:
- 9 week fully paid training programme
- Learn conflict resolution, communication, cultural awareness
- Clear pathways into leadership & specialist roles
Benefits:
- 224 hours annual leave (incl. bank holidays)
- Pension (matched up to 6%)
- Free on-site parking
- Subsidised meals + 1 free meal per day
- Full uniform provided
- Employee discounts + Blue Light Card
Application process
- Online application
- 1-hour virtual interview (Teams)
- Assessment day (group tasks, fitness test, site tour)
- 9-week training (full attendance required)
Eligibility and checks (important)
- Must already have the right to work in the UK (no visa sponsorship)
- Typically requires:
- Indefinite leave to remain
- 3+ years living in the UK
- Security clearance required:
- Home Office CTC
- Enhanced DBS (adult and child barring)
- 5 years checkable history
Proud member of the Disability Confident employer scheme
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Detention Custody Officer employer: Serco Limited
Serco Limited is an excellent employer, offering a supportive work culture that values integrity and teamwork within the challenging environment of HMP Fosse Way. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to meaningful outcomes in justice and offender support. With a commitment to employee well-being and a focus on compliance and accuracy, Serco fosters a rewarding atmosphere for those dedicated to making a difference.
