At a Glance
- Tasks: Assist customers with bookings and enquiries, ensuring a welcoming service.
- Company: Join NorthLink Ferries, a key player in connecting communities.
- Benefits: Enjoy 25 days holiday, pension scheme, and exclusive discounts.
- Other info: Be part of a supportive team making a real impact.
- Why this job: Flexible part-time hours with opportunities for training and career growth.
- Qualifications: Strong customer service skills and a positive attitude required.
The predicted salary is between 16969 - 16969 € per year.
Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW14 7UJ
Salary: £16,969.68 per annum plus excellent benefits
Schedule: Part-time, 21 hours per week, across Monday to Sunday - Fixed Term contract 6 months
As a Customer Service Assistant at NorthLink Ferries, you'll be part of a frontline team delivering a welcoming, reliable service to customers using one of Transport's flagship ferry contracts. Your work will help keep communities connected and ensure every customer interaction is handled with care and professionalism. Based in our busy Stromness call centre, you'll support customers with bookings and enquiries while developing valuable skills in a customer-focused environment. This is a great opportunity if you're looking for flexible part-time hours and a role that offers training, development, and headroom for people to grow.
What you'll do as a Customer Service Assistant:
- Handle telephone, email, and web-based customer enquiries and bookings
- Take customer payments accurately and securely
- Make customer reservations by phone, email, and in person
- Support check-in and boarding of passengers when required
- Work as part of a team to support the effective day-to-day running of the department
- Follow standards, procedures, and health, safety and environment requirements at all times
Does this sound like you?
- A genuine commitment to delivering excellent customer service
- Confidence communicating with customers and colleagues, both on the phone and in person
- Good organisational skills and the ability to follow processes and standards
- A positive, can-do attitude and willingness to take ownership of your development
- Confidence using a computer and telephone systems
- An approach that reflects our values of trust, care, innovation, and pride
What we offer:
- Holidays: 25 days plus bank holidays, pro rata, with the option to purchase additional leave
- Pension: Up to 6% contributory pension scheme
- Training and development: Practical training, coaching, and development to support long-term career progression
- Health and wellbeing: Employee Assistance Programme, Simply Health Plans, annual leave purchase scheme, free flu vaccines, and more
- Discounts: Access to a wide range of discounts and exclusive deals, including mobile phones, cinema, leisure, and hospitality
- Culture: A supportive, inclusive team where your work has purpose and creates a positive impact
Customer Services Assistant- Orkney employer: Serco Limited
At NorthLink Ferries, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values every team member's contribution. As a Customer Service Assistant in the picturesque setting of Stromness, Orkney, you'll enjoy flexible part-time hours, comprehensive training, and numerous opportunities for personal and professional growth, all while making a meaningful impact on the community by connecting people through our ferry services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant- Orkney
✨Tip Number 1
Get to know the company! Research NorthLink Ferries and their values. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Assistant. This will help you feel more confident during the interview and demonstrate your commitment to excellent service.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at NorthLink Ferries.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Customer Services Assistant- Orkney
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service. We want to see how you've handled enquiries and bookings before, so share those stories that showcase your skills and commitment to delivering excellent service.
Be Personable and Professional:When writing your application, let your personality shine through! We love a positive, can-do attitude, so don’t be afraid to show us who you are while maintaining a professional tone. Remember, we’re looking for someone who can connect with our customers.
Follow the Application Instructions:Pay close attention to the application process outlined on our website. Make sure you submit all required documents and follow any specific instructions. This shows us that you can follow processes and standards, which is key for this role.
Tailor Your Application:Take the time to tailor your application to the Customer Service Assistant role. Mention how your skills align with our values of trust, care, innovation, and pride. This will help us see why you’d be a great fit for our team!
How to prepare for a job interview at Serco Limited
✨Know the Company
Before your interview, take some time to research NorthLink Ferries. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about situations where you handled difficult customers or went above and beyond to meet their needs. This will demonstrate your commitment to providing a welcoming service.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, communication, and problem-solving. Practising your responses can help you feel more confident during the interview. Remember to highlight your organisational skills and ability to follow processes, as these are key for the role.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions that show your enthusiasm for the position. Inquire about training opportunities, team dynamics, or how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
