Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with reservations and ensure a smooth boarding experience.
- Company: Join NorthLink Ferries, a leader in transport with a focus on customer service.
- Benefits: Enjoy competitive salary, pension scheme, and 25 days annual leave plus bank holidays.
- Why this job: Be part of a supportive team and make a positive impact on passengers' journeys.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Flexible hours, training opportunities, and a culture that values diversity and inclusion.
The predicted salary is between 22600 - 27000 £ per year.
Customer Service Assistant NorthLink Ferries, Scrabster Ferry Terminal, Thurso, Caithness. KW14 7UJ
Full Time Seasonal role April - October 35 hours per week, across Monday - Sunday (evening and weekends) £26,928 per annum plus benefits.
Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment? Are you looking for full time flexible hours for your next role? We have an exciting opportunity to join our fantastic team based in Scrabster.
Working in our busy terminal, you'll be part of our Customer Service team, who work hard to provide a high-quality service to customers within one of Transport's flagship contracts NorthLink Ferries. In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.
This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career. Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers, whilst embracing and adhering to the business's Health, Safety and Environment Serco Policy.
The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco's Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.
What we offer:
- Competitive salaries with annual reviews
- Up to 6% contributory pension scheme.
- 25 days annual leave plus bank holidays. Pro rata
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
- Access to a huge range of discounts and exclusive deals such as Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
- A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
Customer Service Assistant -NorthLink Ferries employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant -NorthLink Ferries
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NorthLink Ferries. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when dealing with real customers and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm shine through. NorthLink Ferries is looking for someone with a can-do attitude, so don’t be afraid to share your passion for customer service and how you can contribute to their fantastic team.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the StudySmarter platform. It’s a great way to ensure your application gets noticed and shows that you’re proactive about joining the team.
We think you need these skills to ace Customer Service Assistant -NorthLink Ferries
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've made customers happy in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the job description. We love seeing candidates who take the time to connect their experiences with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and get straight to the good stuff about why you’d be a great fit for our team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the info you need about the role and our company culture there!
How to prepare for a job interview at Serco Limited
✨Know the Company
Before your interview, take some time to research NorthLink Ferries. Understand their values, mission, and what makes them stand out in the transport industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, you'll be interacting with the public regularly. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your ability to stay calm under pressure and your commitment to providing excellent service.
✨Demonstrate Team Spirit
NorthLink Ferries values teamwork, so be ready to discuss how you work well with others. Share specific instances where you collaborated with colleagues to achieve a common goal or supported a teammate during busy times. This will illustrate that you're a good fit for their culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available, or how the team measures success in customer service. This shows that you're proactive and genuinely interested in growing within the company.
