At a Glance
- Tasks: Lead daily operations at the leisure centre and ensure a safe, welcoming environment.
- Company: Join Leisure Solutions Community Trust, promoting active lifestyles in a friendly community.
- Benefits: Enjoy free gym membership, training opportunities, and discounts across 1,000 retailers.
- Other info: Dynamic role with excellent career growth and support for personal development.
- Why this job: Make a positive impact on your community while developing your leadership skills.
- Qualifications: Experience in leisure management and strong health and safety knowledge required.
The predicted salary is between 40582 - 49600 £ per year.
Location: The Weald Sport Centre, Cranbrook, TN17 2PN
Salary: £28,991.50 plus excellent benefits
Schedule: Permanent, 40 hours per week, 3-week rota with various shift times working 5 over 7 days, Monday to Friday 6am to 2pm or 1pm to 10pm, Saturday 7am to 4pm, Sunday 7am to 2pm
Make a positive difference every day. At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust (LSCT). Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day.
As a Duty Manager, you'll lead the day-to-day operation of the leisure centre, helping create a safe, welcoming and enjoyable environment for customers of all ages. By supporting colleagues, maintaining high standards and ensuring activities run smoothly, you'll have a positive impact on communities, helping more people stay active, connected and healthy while contributing to a better future.
What you'll do as a Duty Manager:
- Lead on health, safety and quality, ensuring compliance with legislation, maintaining safe systems of work and taking control during incidents and emergencies.
- Drive commercial performance by supporting sales activity, member retention and excellent customer service standards.
- Oversee daily operations, including opening and closing the centre, managing rotas and ensuring programmes are delivered effectively.
- Monitor the facility and proactively resolve issues to maintain high standards of cleanliness, safety and presentation.
- Lead, coach and develop colleagues, supporting growth and consistent performance across the team.
- Act as a visible leader, building trust with customers and responding positively to feedback, queries and community needs.
- Support with Lifeguarding duties as required.
Does this sound like you?
- Proven experience in leisure, hospitality or retail management.
- Lifeguard background with supervisor experience.
- Strong understanding of health and safety practices, with confidence to lead during high-pressure or emergency situations.
- Commercial awareness and experience supporting sales, customer engagement or service improvement initiatives.
- Ability to organise, prioritise and manage multiple operational demands effectively.
- Excellent communication and interpersonal skills with the ability to build trust and motivate others.
- A proactive, hands-on approach, taking pride in maintaining high standards and delivering a great customer experience.
- Confident and capable swimmer.
- Valid National Pool Lifeguard Qualification (or training provided).
- Valid National Pool Plant Operators certificate (or training provided).
What we offer:
- Free gym membership for you and your immediate family.
- Free safeguarding training and DBS checks.
- Free swimming lessons and holiday clubs for one child (50% off for additional children).
- 21 days' holiday plus bank holidays.
- 6% employer matched pension contribution.
- Training and development opportunities.
- Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts.
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment.
Vetting and checks: An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Duty Manager in Cranbrook employer: Serco Limited
Serco Limited is an excellent employer, offering a supportive work culture that values integrity and teamwork within the challenging environment of HMP Fosse Way. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to meaningful outcomes in justice and offender support. With a commitment to employee well-being and a focus on compliance and accuracy, Serco fosters a rewarding atmosphere for those dedicated to making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Cranbrook
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Serco Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Serco Limited
Don't be shy about reaching out to Serco Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in Cranbrook
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Serco Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Serco Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
