At a Glance
- Tasks: Guide unemployed customers towards sustained employment with tailored coaching and support.
- Company: Join a leading organisation dedicated to making a difference in people's lives.
- Benefits: Enjoy competitive salary, generous holidays, and extensive training opportunities.
- Other info: Be part of a supportive community with excellent career progression opportunities.
- Why this job: Make a real impact by helping individuals secure meaningful employment.
- Qualifications: Experience in coaching or supporting individuals, with strong interpersonal skills.
The predicted salary is between 25000 - 35000 £ per year.
Location - Coventry, CV1 5DR
Salary - £30,000.00 per annum + Excellent Serco Benefits
Full-time, 37.5 hours per week across Monday to Friday, Office Hours.
The purpose of the Progression Job Coach role is to proactively manage a caseload of unemployed customers on the Restart scheme, guiding them through a 12-month, end-to-end journey towards sustained employment. You will carry out Needs Assessments, create tailored Action Plans, remove barriers to work, and provide personalised coaching, motivation, and practical support to help Participants secure and sustain employment. This role is critical to the success of the Restart scheme, ensuring every individual receives the guidance, encouragement, and opportunity they need to move closer to the labour market and into work.
About the Role
As part of a revised Restart Operating Model, participant support is being delivered through two specialist teams: Participant Progression (active Participants) and Participant Engagement (disengaged and in-work Participants). We are recruiting dedicated Progression Job Coaches with the professional skills, motivation, and resilience needed to provide purposeful, proactive management of the Participant journey. Reporting to the Operations Manager, you will collaborate closely with colleagues across Employer Engagement, Partnership Engagement, and Quality & Compliance to ensure excellent service, strong performance, and full adherence to Customer Service Standards (CSS).
Key Accountabilities
- Achieve personal performance targets, KPIs and Customer Service Standards.
- Conduct regular assessments of Participant needs and create development plans leading to sustainable work.
- Manage a personal caseload, using coaching strategies to build confidence, skills, and motivation.
- Deliver practical job-search support, including CV writing, application guidance, interview preparation, and confidence building.
- Proactively support Participants in finding work and match them with suitable employment opportunities.
- Engage with employers to create job opportunities and provide a bridge between employers and Participants.
- Offer flexible, responsive support and connect Participants with specialist provision, internal resources and wraparound services as needed.
- Maintain accurate and comprehensive Participant records.
- Ensure compliance with the Delivery Assurance Framework and meet all CSS requirements.
- Work collaboratively to maintain service continuity during periods of staff absence.
- Undertake any other reasonable duties in line with the role.
Essential Skills, Knowledge & Qualifications
- Proven experience in coaching, influencing, or supporting individuals to achieve goals.
- Empathy and a genuine desire to make a difference.
- Ideally, experience in IAG, teaching, or the employability sector.
- Background in a performance-driven environment.
- Level 3 IAG, education qualification, or willingness to work towards this.
- Understanding of local job markets and recruitment.
- Strong IT skills (Word, Outlook, Excel, PowerPoint).
- Excellent interpersonal and teamwork skills.
- Ability to manage workload, prioritise effectively, and work both independently and collaboratively.
- High attention to detail and commitment to quality.
- Demonstrable integrity, values, and ethical standards.
Additional Requirements
- Willingness to travel locally within the delivery area.
- Commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.
- All staff in employability delivery may be required to undertake an enhanced DBS check.
What we offer:
- Holidays: Up to 25 days plus bank holidays.
- Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
Progression Job Coach in Coventry employer: Serco Limited
Serco Limited is an excellent employer, offering a dynamic work environment in Waterlooville where innovation meets national security. With a strong focus on employee development through comprehensive training programs and a generous benefits package including 25 days of holiday and a contributory pension scheme, Serco fosters a culture of collaboration and growth, making it an ideal place for Electronics & Hardware Engineers to thrive and contribute meaningfully to defence technology.
StudySmarter Expert Advice🤫
We think this is how you could land Progression Job Coach in Coventry
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local job fairs, and connect with potential employers on LinkedIn. The more connections you make, the better your chances of landing that Progression Job Coach role.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on articulating how your coaching skills can help participants achieve their goals, just like the job description highlights.
✨Tip Number 3
Show off your passion! When you get the chance to chat with potential employers, let them know why you genuinely care about helping others find work. Your empathy and motivation will shine through and set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to engage with us directly.
We think you need these skills to ace Progression Job Coach in Coventry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Progression Job Coach role. Highlight your coaching experience and how it aligns with the needs of unemployed customers on the Restart scheme. We want to see how you can make a difference!
Showcase Your Skills:Don’t forget to emphasise your interpersonal skills and any relevant qualifications, like Level 3 IAG. We’re looking for someone who can connect with participants and help them on their journey, so let that shine through in your application.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and experiences. We appreciate clarity and attention to detail!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure we receive all your details correctly and gives you a chance to explore more about us and the role!
How to prepare for a job interview at Serco Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Progression Job Coach role. Familiarise yourself with the key accountabilities and essential skills mentioned in the job description. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Coaching Skills
Prepare specific examples of how you've successfully coached or supported individuals in the past. Highlight your ability to build confidence and motivation, as these are crucial for helping participants secure employment. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Empathy and Understanding
The role requires a genuine desire to make a difference in people's lives. Be ready to discuss how you've shown empathy in previous roles. Share stories that illustrate your commitment to supporting individuals through challenges, especially in a coaching or employability context.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the support available for coaches, and how success is measured in this role. This shows your interest in the position and helps you gauge if it's the right fit for you.
