Housing Officer in Coventry

Full time, 37.5 hours per week. Mon-Fri 9-5pm

Salary: £26,000.00 - £29,000.00 depending on salary, plus Serco Benefits.

You are required to have a valid UK driving licence for this role.

Overview

The Housing Officer is a key role to ensure:

• Delivery of services required under the AASC contract to support Service Users in their Area.
• Responsibility for property standards in all accommodation within their Area, completing monthly property inspections (as a minimum) to ensure they meet contractual requirements, standards, and performance targets.
• Provide welfare support and signposting to the Service Users in their care.
• Respond to any issues, requests, complaints, etc. raised through the AIRE Services and report on incidents.

Main Accountabilities

• Ensure delivery of all core Service User support services as prescribed under the contract.
• Provide inductions for all new Service Users to the Area, ensuring Service User understanding of the services available, the property and standards of behaviour.
• Respond to requests for assistance and support received via the AIRE Services.
• Manage incidents raised by the AIRE Services.
• Deliver against the tasking schedule or as required by the Area Manager.
• Provide accurate and timely reporting on visits, inspections, repairs, incidents etc. to support the adherence to contractual requirements and agreed timescales.
• Complete monthly inspections of properties to ensure standards are being met and highlight any required maintenance.
• Undertake further inspections as required (i.e. pre-dispersal).
• Responsible for managing discontinuations within the Area in line with Local Operating Procedures (LOP).
• Complete first fix and minor repairs where identified and tasked.
• Maintain property standards to ensure compliance with contractual commitments and property legislation.
• Accountable for following all processes, procedures, and policies under the contract.
• Undertake other tasks reasonably requested by the Area Manager.
• Manage access to all properties for suppliers, visitors, maintenance etc.
• Responsible for ensuring safety of Service Users in accordance with Safeguarding policies and procedures, including: dealing with urgent medical needs, managing anti-social behaviour, children's safeguarding needs, etc.

What you’ll need to do the role

• Strong experience of working in a service environment, with demonstrable knowledge of communication skills.
• Knowledge/experience of working within a property related environment.
• Strong interpersonal skills.
• IT literate, knowledge of MS Word, Excel, etc.
• Ability to manage conflict.
• Strong organisational skills.

Desirable

• Some maintenance knowledge desirable.
• Safeguarding knowledge/experience in a similar environment desirable.
• Experience in a security related role.

Why Serco

• Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services.
• A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find.
• Great people: You’ll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work.

What we offer

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.