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- Tasks: Provide top-notch admin support and customer service to help participants succeed.
- Company: Join Serco, a company dedicated to making a positive impact on the future.
- Benefits: Enjoy 25 days holiday, a pension scheme, and discounts on various services.
- Other info: Great opportunities for training and professional development await you.
- Why this job: Be part of a dynamic team that supports learners and drives change.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 24000 - 24000 £ per year.
Location: Coventry, CV1 5DR
Salary: £24,000 per annum, plus excellent benefits
Hours: Monday – Friday 8.30am – 4.30pm
Ready to impact a better future? At Serco, our ambition is to impact a better future. As an Administrator within our Employment, Skills and Training (EST) business, you’ll play a key role in supporting the delivery of the Restart Contract. You’ll provide high‑quality customer service and administrative support to the Operations Team, while also supporting Restart participants where appropriate. This is a busy and varied role, ideal for someone with excellent organisational skills, strong attention to detail and a professional, customer‑focused approach. You’ll work closely with colleagues to meet tight deadlines and ensure a consistently high standard of service.
What you’ll do as an Administrator:
- Deliver consistently high levels of customer service when communicating with learners, participants and the operations team.
- Manage reception duties, ensuring all visitors are greeted professionally and courteously.
- Manage petty cash and process reimbursement of participant expenses.
- Conduct warm handover calls where required.
- Order office supplies and support facilities management activities.
- Contribute to Business Continuity Planning activities.
- Source and book rooms for face‑to‑face delivery of sessions and events.
- Monitor shared inboxes, responding to or escalating queries as appropriate.
- Answer telephone enquiries from learners, participants and customers, escalating where necessary.
- Support general team responsibilities including health and safety, office management, archiving and SMS processes.
- Undertake other reasonable duties aligned to the level of the role.
You may also be required to:
- Download, log and acknowledge programme application forms.
- Book tutors and coordinate learning materials to support delivery.
- Confirm programme and session dates with learners.
- Register learners with awarding organisations as required.
- Work collaboratively with partner organisations.
- Maintain accurate attendance records.
- Book external examinations online where relevant.
- Update participant and learner data accurately across IT systems.
- Support marking, moderation and certification processes.
Does this sound like you?
- Excellent customer service, communication and interpersonal skills.
- Strong IT capability, including Microsoft Teams, Outlook, Word, Excel and PowerPoint.
- Experience delivering high‑quality customer service in a busy environment.
- The ability to learn new systems quickly and accurately.
- Strong organisational and planning skills with exceptional attention to detail.
- The confidence to work independently and as part of a team.
- A flexible and proactive approach to managing workload and deadlines.
- A professional, approachable manner at all times.
Safeguarding and vetting: Serco EST is committed to safeguarding and promoting the welfare of learners. This role requires an enhanced DBS and BPSS clearance, including checks covering identity, employment history, nationality/immigration status and criminal records.
What we offer:
- Holidays: 25 days plus bank holidays.
- Pension: Up to 6% contributory pension scheme.
- Training and development: Role‑specific training and continuous professional development.
- Health and wellbeing: Employee Assistance Programme and wellbeing support.
- Discounts: Discounts across a wide range of retailers and services.
- Employee networks: Inclusive networks supporting collaboration, belonging and wellbeing.
Administrator-Restart in Coventry employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator-Restart in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with friends or family. This will help you feel more confident and ready to tackle those tricky questions.
✨Tip Number 3
Dress to impress! Make sure you look professional and polished for your interview. First impressions matter, so show them you mean business right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Administrator-Restart in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrator role. Highlight your customer service experience and organisational skills, as these are key for us at Serco. Use specific examples that showcase how you've excelled in similar roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Keep it professional but let your personality come through. Explain why you’re excited about the role and how your skills align with our mission to impact a better future.
Showcase Your IT Skills: Since strong IT capability is essential, make sure to mention your experience with Microsoft Teams, Outlook, Word, Excel, and PowerPoint. If you’ve used any other relevant software, don’t forget to include that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Serco Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administrator role and its responsibilities. Familiarise yourself with the key tasks mentioned in the job description, like managing reception duties and supporting participants. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role requires excellent customer service, prepare examples from your past experiences where you've delivered high-quality service. Think about situations where you handled difficult queries or went the extra mile for a customer. This will highlight your ability to meet the expectations of the Operations Team and the participants.
✨Demonstrate Organisational Skills
The Administrator role is all about organisation and attention to detail. Be ready to discuss how you manage your time and prioritise tasks, especially in busy environments. You could even bring a planner or a digital tool you use to keep track of your responsibilities, showing that you have a proactive approach to workload management.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the company culture, and the specific challenges of the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Ask about their approach to training and development, as it aligns with your desire for continuous professional growth.