Catering and Hospitality Team Leader

Ready to impact a better future? As a Catering and Hospitality Team Leader in our Catering team, you’ll play a vital role in delivering a safe, high-quality food service in a secure environment. You’ll lead colleagues and support prisoner training while ensuring every meal meets required standards for quality, safety and dignity. In this role, your work has real purpose. You’ll help support rehabilitation by developing skills, maintaining structure, and ensuring consistent catering provision that touches lives every day. By leading with care, professionalism and pride, you’ll help create a positive impact on our community and contribute to a better future.

What you’ll do as a Catering and Hospitality Team Leader

• Lead the day-to-day operational management of the kitchen and hospitality services.
• Ensure meals are prepared, produced and served in line with prison service standards and set times.
• Supervise, support and train colleagues and prisoners in food preparation and catering practices.
• Maintain a high standard of hygiene, safety, security and food quality at all times.
• Manage meal planning, ordering, stock control and production levels.
• Support audits, manage complaints proactively and uphold local catering procedures.

Does this sound like you?

You’ll be a great fit for this role if you have:

• Experience working in large-scale catering or a similar high-volume environment.
• A good understanding of food hygiene, health and safety, and HACCP principles.
• Strong people skills, with the ability to lead, delegate and coach others.
• Confidence working within structured procedures and security-focused environments.
• Basic IT skills and the ability to maintain accurate records.

Vetting and checks

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days’ annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime Healthline, wellbeing app, simple health cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax‑free, through our Payroll Giving Scheme.

Let’s impact a better future, together. Apply today.