At a Glance
- Tasks: Be the friendly face of Bangor Aurora, delivering top-notch customer service.
- Company: Join a vibrant leisure complex that values community and teamwork.
- Benefits: Enjoy competitive pay, holiday leave, and wellness support.
- Other info: Flexible hours and opportunities for training and development await you.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 12 - 12 £ per hour.
Location: Bangor Aurora Aquatic and Leisure Complex, BT20 4BN
Salary: £12.85 per hour
Part‑time 0 hours contract | Must be flexible to cover shifts ranging between 6am‑10pm weekdays.
As a Receptionist in our Citizen Services team, you’ll be the welcoming face of Bangor Aurora Aquatic and Leisure Complex. You’ll deliver excellent front‑line customer service in a busy leisure environment, supporting customers both in person and through a range of communication channels. Your work will help create impactful solutions by ensuring every visitor has a positive experience, supporting sales and retention targets, and helping events, parties and activities run smoothly. You’ll play an important role in building trust, care and pride in our services within the local community.
What you’ll do as a Receptionist:
- Provide excellent customer service to both internal and external customers.
- Ensure continuous availability of customer information and promotional materials.
- Handle customer enquiries face to face, by telephone and via email.
- Take customer bookings at the reception desk and over the phone.
- Respond professionally to customer compliments and complaints.
- Support membership, retention and sales targets.
- Organise retail stock displays and identify best‑selling items.
- Process payments through the POS system and reconcile monies accurately.
- Maintain a high standard of organisation and cleanliness within the Front of House area.
- Organise birthday party packages and support special events and one‑off bookings.
- Support rota organisation and monitor standards during events and parties.
- Communicate event and party requirements clearly to other departments to ensure smooth delivery.
To be successful you should:
- Have previous experience working face to face with customers in a busy Front of House environment.
- Have experience handling cash and using computerized booking and POS systems.
- Possess strong organisational skills with excellent attention to detail and accuracy; a calm and professional approach when working under pressure.
- Have excellent communication skills across a range of channels including phone and email.
- Be confident using a variety of IT applications.
- Have a proactive approach, with the ability to use initiative and solve problems.
- Have Maths and English at Level C or equivalent, or willingness to work towards required qualifications.
What we offer:
- Holidays: 21 days plus bank holidays (pro‑rated where applicable).
- Pension: Up to 6% contributory pension scheme.
- Training and development: access to customer service training, disability awareness training and qualification support.
- Health and wellbeing: employee assistance programme and wellbeing support.
- Discounts across a wide range of retailers and leisure services.
- Employee networks supporting inclusion, collaboration and belonging for colleagues from all backgrounds.
Casual Receptionist-Bangor Aurora employer: Serco Limited
At Bangor Aurora Aquatic and Leisure Complex, we pride ourselves on being an exceptional employer that values our staff and the community we serve. Our flexible part-time roles offer competitive pay, comprehensive training, and a supportive work culture that fosters personal and professional growth. With a focus on employee wellbeing and inclusivity, we ensure that every team member feels valued and empowered to contribute to creating memorable experiences for our visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Receptionist-Bangor Aurora
✨Tip Number 1
Get to know the Bangor Aurora Aquatic and Leisure Complex! Familiarise yourself with their services and customer base. This way, when you walk in for an interview, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios, like a customer complaint or a busy shift. Role-playing these situations can help you feel more confident during the interview.
✨Tip Number 3
Network with current employees or others in the industry. They can provide insider tips on what the hiring team is looking for and might even give you a heads-up on upcoming shifts or events!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Casual Receptionist-Bangor Aurora
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous experience in customer service. We want to see how you've made a positive impact in busy environments, so share specific examples that showcase your skills!
Be Organised and Detail-Oriented:As a Receptionist, organisation is key! Let us know about your strong organisational skills and attention to detail. Mention any systems or methods you use to stay on top of tasks, especially in high-pressure situations.
Communicate Clearly:Since you'll be handling enquiries through various channels, it's important to demonstrate your communication skills. Use clear and concise language in your application, and don’t hesitate to show off your ability to adapt your communication style!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get all the info you need about the role and our team. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Serco Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Casual Receptionist. Familiarise yourself with the key tasks like handling customer enquiries, managing bookings, and supporting events. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or handled a difficult situation with grace. This will show that you have the right attitude and skills for the job.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, cash handling, and teamwork. Practice your responses to questions like 'How would you handle a complaint?' or 'Can you give an example of how you organised an event?' This preparation will help you feel more confident during the interview.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and appropriately for the interview, reflecting the professional environment of Bangor Aurora. Also, plan to arrive early to show that you’re reliable and respect their time. Being punctual sets a positive tone for the rest of the interview.
