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- Tasks: Create a welcoming café experience by serving food and drinks with care.
- Company: Join Birmingham Community Leisure Trust, promoting active lifestyles in a friendly environment.
- Benefits: Enjoy 21 days holiday, free membership, and discounts on food and retail.
- Other info: Be part of a supportive team with clear development opportunities.
- Why this job: Make a positive impact in your community while developing valuable skills.
- Qualifications: Customer-focused attitude, good communication skills, and a willingness to learn.
The predicted salary is between 20000 - 25000 £ per year.
Here at Birmingham Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Café Assistant to join our team.
As a Cafe Assistant in our Leisure team, you'll play a key role in creating a welcoming, safe and enjoyable experience for every customer who visits our café. From preparing food to serving customers with care and pride, your work helps create positive moments every day. You’ll be part of a close knit team whose work touches lives in the community. By delivering great service, maintaining high standards, and supporting your colleagues, you’ll help create a space people enjoy returning to - and a workplace you can feel proud of.
What you'll do as a Cafe Assistant
- Deliver friendly, professional customer service at all times
- Prepare, produce and serve food and beverages in line with brand, food safety and hygiene standards
- Operate tills and handle cash accurately, following agreed procedures
- Keep service, seating and kitchen areas clean, safe and well presented
- Support colleagues across the café, including food preparation, pot wash and stock handling
- Follow all health, safety and hygiene requirements and report any issues promptly
Does this sound like you?
You’ll be a great fit for this role if you have:
- A customer focused mindset and a positive, can do attitude
- Good communication skills and the ability to work well as part of a team
- Pride in your personal appearance and attention to hygiene
- The ability to stay calm and organised in a busy environment
- A willingness to learn, support colleagues and take responsibility for your work
Discover all you need to keep growing
We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.
What we offer
- Holidays 21 days + public hols
- Free membership + discounted food, drink and retail
Let's impact a better future, together. Apply today.
Café Assistant employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Café Assistant
✨Tip Number 1
Get to know the café vibe! Before your interview, pop in for a coffee and observe how the team interacts with customers. This will help you understand their service style and give you some great talking points during your chat.
✨Tip Number 2
Show off your customer service skills! When you get the chance to speak with the hiring team, share specific examples of how you've gone above and beyond for customers in the past. We love hearing about those positive moments you've created!
✨Tip Number 3
Be ready to demonstrate your teamwork! Since you'll be part of a close-knit crew, think of times when you've supported colleagues or worked together to solve a problem. Highlighting this will show that you're a perfect fit for our café culture.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about the café's goals, team dynamics, or training opportunities. This not only shows your interest but also helps you figure out if we're the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Café Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you’re excited about the role and ready to create positive moments for our café visitors.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples of how you've delivered great service or worked well in a team.
Keep It Clean and Professional: Just like we maintain high standards in our café, your application should reflect that too. Use clear language, check for typos, and ensure it’s well-structured. First impressions matter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Serco Limited
✨Know the Café Inside Out
Before your interview, take some time to research Birmingham Community Leisure Trust and their café. Familiarise yourself with their menu, values, and the community they serve. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Customer Service Skills
As a Café Assistant, customer service is key. Prepare examples from your past experiences where you provided excellent service or handled difficult situations. Be ready to discuss how you can create a welcoming atmosphere for customers.
✨Demonstrate Team Spirit
This role requires working closely with others, so highlight your teamwork skills. Think of instances where you supported colleagues or contributed to a team goal. Emphasising your ability to collaborate will resonate well with the interviewers.
✨Dress the Part
First impressions matter! Dress smartly and maintain a clean appearance for your interview. This reflects your understanding of hygiene standards and shows that you take pride in your personal presentation, which is crucial for a café environment.