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- Tasks: Support governance, compliance, and audit activities at HMP Fosse Way.
- Company: Join a top international employer with a supportive culture.
- Benefits: Competitive salary, pension scheme, training, and health benefits.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience with Microsoft Office and strong organisational skills required.
- Other info: Opportunities for internal progression and a focus on inclusion.
The predicted salary is between 26196 - 26196 £ per year.
Location: HMP Fosse Way, Wigston, Leicester LE18 4TN
Salary: £26,196.24 per annum plus excellent benefits
Schedule: 40 Hours per week, Monday - Friday 8am - 4.30pm
As a Business Services Administrator in our J&I team, you will support the Governance, Audit and Compliance function at HMP Fosse Way. This role plays a key part in ensuring compliance with Ministry of Justice and Serco requirements, maintaining accurate records, and supporting high standards of performance and assurance across the establishment.
What you'll do as a Business Services Administrator:
- Provide effective administrative support to the Governance department
- Maintain accurate records across internal and external systems (including HUB and NOMIS)
- Support governance activities relating to incidents, complaints, correspondence, audits, compliance, performance data, compensation claims and Data Subject Access Requests
- Collate performance data, produce reports and respond to information requests within agreed timescales
- Support external inspections and audits, including HMIP visits
- Build and maintain professional relationships with internal and external stakeholders (e.g. HMPPS, IMB, MQPL)
- Ensure all work is carried out in line with statutory, contractual, security, health & safety and equality requirements
Does this sound like you?
- Experience using Microsoft Office (Outlook, Word and Excel)
- Strong organisational and time-management skills with the ability to prioritise workloads
- Excellent written and verbal communication skills
- A professional, approachable and solutions-focused attitude
- Strong interpersonal skills and the ability to work effectively as part of a team
- High levels of integrity, resilience and attention to detail
- Commitment to equality, diversity and Serco's Code of Conduct
Vetting and checks:
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
What we offer:
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let's impact a better future, together. Apply today.
Business Services Administrator employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Services Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HMP Fosse Way on LinkedIn. A friendly chat can give us insider info about the role and help us stand out when we apply.
✨Tip Number 2
Prepare for the interview by researching the Ministry of Justice and Serco's values. We want to show that we’re not just a good fit for the role, but also for the company culture!
✨Tip Number 3
Practice common interview questions related to governance and compliance. We can even do mock interviews with friends to boost our confidence and refine our answers.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Let’s make it count!
We think you need these skills to ace Business Services Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Services Administrator role. Highlight your experience with Microsoft Office and any relevant administrative skills that align with the job description.
Showcase Your Skills: Use specific examples to demonstrate your organisational and time-management skills. Mention any previous roles where you had to manage multiple tasks or maintain accurate records, as this is key for us at StudySmarter.
Be Professional and Approachable: In your written application, convey a professional yet friendly tone. We value strong interpersonal skills, so let your personality shine through while maintaining a focus on solutions and teamwork.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people quickly and allows us to keep track of all applicants efficiently.
How to prepare for a job interview at Serco Limited
✨Know Your Stuff
Familiarise yourself with the role of a Business Services Administrator and the specific responsibilities outlined in the job description. Understand the importance of compliance, governance, and record-keeping, as these are key aspects of the job.
✨Showcase Your Skills
Prepare to discuss your experience with Microsoft Office, particularly Excel and Word. Be ready to provide examples of how you've used these tools to manage data or create reports, as this will demonstrate your organisational skills and attention to detail.
✨Practice Your Communication
Since excellent written and verbal communication skills are crucial for this role, practice articulating your thoughts clearly. Consider preparing answers to common interview questions and think about how you can convey your professional, approachable attitude.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Highlight your ability to work effectively as part of a team and your commitment to equality and diversity. This will show that you align with the company’s values and culture.
