At a Glance
- Tasks: Lead a team of Site Coordinators to ensure smooth assessment centre operations.
- Company: Join a diverse and inclusive company passionate about making a difference.
- Benefits: Enjoy 25 days annual leave, life insurance, and a contributory pension scheme.
- Other info: Access to training opportunities and company discounts for a balanced lifestyle.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in customer-facing roles are essential.
The predicted salary is between 31500 - 38500 £ per year.
Key purpose
In this role you will manage a team of Site Co-ordinators (SC) ensuring all assessment centres in your area have appropriate reception cover.
Ensure all assessments have the correct outcome recorded.
Manage cancellations & customer wait times.
Act as the local Health & Safety responsible person.
Structure and reporting relationship
Reporting Directly to the Regional Quality & Performance Manager.
- Key accountabilities
- Manage a team of site coordinators who will provide support to customers across a variety of activities.
- Daily supervision of appointments ensuring all assessments are started within 30 minutes of the appointment time
- Provide weekly/monthly performance updates on waiting times and cancellations.
- Collaborate with RQPM and planning to recommend booking policy changes based on trends.
- SPOC for contact centre where queries are raised by customers
- Ordering supplies/equipment/stationary as required to ensure sufficient stocks are always maintained.
- Manage the appointment arrivals board ensuring systems keep up to date and in good order.
- Working with the scheduling team to ensure the Health Professionals' diaries are fully managed with no empty appointments.
- Provide widespread support to Health Professionals.
- Act as the local Health and Safety contact e. g., responsible for ensuring DSE assessments are completed for any Serco staff based at the site.
- Dependant on AC location take responsibility for opening and securely closing and making sure the site is safe.
- Act as the Local Systems Administrator ensuring local systems issues are initially resolved, documented, and escalated to the Support desk if required
- Complete 121's with team member following Serco processes
- Ensure team compliance for Serco essentials
- Manage absence within your team using Serco Absence Management policy
- Responsible for Wellbeing & Engagement within your team
- Act as the local Health and Safety responsible person, in collaboration with the HSEQ function to ensure compliance to Serco Country Standard Operating Procedures applicable to the business i. e.
Planned general inspections, Fire management, Display screen equipment, home working, Accident and investigation reporting etc.
- Essential technical and professional skills, knowledge, and qualifications
- You will be required to undergo and successfully gain a BPSS security clearance check to undertake this position.
- Understanding of claimants needs and appropriately responding in a caring manner when required.
- Excellent communication and interpersonal skills.
- Excellent planning and organization skills.
- Proficient in the use of Microsoft office packages.
- Demonstrable influencing skills to support the delivery of an excellent customer experience.
- Ability to maintain and develop working relationships.
- Experience of working effectively in a customer facing environment.
- Resilience and ability to deal with setbacks constructively and work to resolution of issues.
- Able to demonstrate a clear attention to detail, ensuring that all relevant documentation is collated and correct.
- Travel as required by the business to cover at alternate ACs (Assessment Centre) for absence.
What we offer
- Up to 6% contributory pension scheme
- Life insurance
- 25days annual leave plus bank holidays. Options for annual leave purchase
- A range of benefits to support the health and wellbeing of you and your familysuch such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye testsand more.
- A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shoppingand discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
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Site Coordinator Manager in Bristol employer: Serco Limited
Serco Limited is an excellent employer, offering a dynamic work environment in Waterlooville where innovation meets national security. With a strong focus on employee development through comprehensive training programs and a generous benefits package including 25 days of holiday and a contributory pension scheme, Serco fosters a culture of collaboration and growth, making it an ideal place for Electronics & Hardware Engineers to thrive and contribute meaningfully to defence technology.
StudySmarter Expert Advice🤫
We think this is how you could land Site Coordinator Manager in Bristol
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Site Coordinator Manager at Serco Limited!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Serco Limited or be willing to refer you for that Site Coordinator Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Serco Limited who’s on the lookout for their next Site Coordinator Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Site Coordinator Manager role at Serco Limited!
We think you need these skills to ace Site Coordinator Manager in Bristol
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Serco Limited. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Serco Limited
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Serco Limited. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
