At a Glance
- Tasks: Manage bookings and coordinate events to create positive community experiences.
- Company: Join a dynamic team at Stoke Mandeville Stadium, promoting sports and leisure.
- Benefits: Enjoy competitive pay, flexible hours, and extensive training opportunities.
- Other info: Be part of an inclusive workplace with great career progression.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Experience in administration or event coordination is a plus.
The predicted salary is between 13552 - 13552 £ per year.
Location: Stoke Mandeville Stadium, Aylesbury, HP20 1DX
Salary: £13,552 per annum plus excellent benefits
Schedule: Part-time, Monday to Friday, 10:00 - 14:00, with flexibility required to support events
As a Bookings and Events Administrator, you'll play a key role in ensuring the smooth running and maximum use of sports and leisure facilities, helping create positive experiences for individuals, clubs, and community groups. From managing bookings to coordinating events, your work will support participation, wellbeing, and community engagement. You'll help create a welcoming environment where activities run seamlessly and people can come together - delivering a positive impact on local communities.
What you'll do as a Bookings and Events Administrator:
- Manage bookings for sports facilities, studios, meeting rooms, and event spaces, ensuring systems are accurate and up to date
- Handle enquiries via phone, email, and in person, converting these into confirmed bookings
- Plan and coordinate events such as tournaments, classes, community activities, and private hire functions
- Act as a key point of contact for customers and event organisers, ensuring events run smoothly and resolving issues when needed
- Maintain accurate financial and administrative records, including payments, invoices, and reports
- Support marketing and promotion activities to increase bookings, participation, and revenue
- Ensure all activities comply with health and safety requirements and operational procedures
Does this sound like you?
- Experience in administration, bookings, or event coordination
- Strong organisational and time management skills, with the ability to manage multiple priorities
- Excellent customer service and communication skills
- Confidence using IT systems, including booking platforms and Microsoft Office
- A proactive, flexible approach with strong attention to detail
- Experience in a sports, leisure, or hospitality environment would be beneficial
What we offer:
- Holidays: 21 days plus bank holidays (pro rata)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging.
Bookings & Events Administrator-The Buckinghamshire Contract employer: Serco Limited
At Serco, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. As a Bookings & Events Administrator at the Stoke Mandeville Stadium, you'll enjoy flexible part-time hours, access to extensive training opportunities, and a range of benefits including a generous pension scheme and discounts across numerous retailers. Join us in making a positive impact on local communities while growing your career in a dynamic and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Bookings & Events Administrator-The Buckinghamshire Contract
✨Tip Number 1
Get to know the venue! If you're eyeing the Bookings & Events Administrator role, pop by Stoke Mandeville Stadium and soak in the atmosphere. Familiarising yourself with the space can give you a leg up during interviews and show your genuine interest.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it’s a great way to get insider info on what the team is really like!
✨Tip Number 3
Show off your organisational skills! During interviews, share specific examples of how you've managed multiple bookings or coordinated events in the past. This will demonstrate that you’re ready to handle the busy environment of a Bookings & Events Administrator.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t forget to highlight your customer service skills – they’re key for this role!
We think you need these skills to ace Bookings & Events Administrator-The Buckinghamshire Contract
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Bookings & Events Administrator role. Highlight your experience in administration and event coordination, and show us how your skills match what we're looking for!
Show Off Your Customer Service Skills:Since you'll be the go-to person for customers and event organisers, it's crucial to demonstrate your excellent communication and customer service skills. Share examples of how you've handled enquiries or resolved issues in the past.
Be Organised and Detail-Oriented:We love a candidate who can juggle multiple priorities! In your application, mention any experience you have with managing bookings or coordinating events, and how you keep everything running smoothly and on time.
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and get you in the running for this exciting opportunity at Stoke Mandeville Stadium.
How to prepare for a job interview at Serco Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Bookings and Events Administrator. Familiarise yourself with managing bookings, coordinating events, and customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or events. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly.
✨Demonstrate Your Customer Service Savvy
As a key point of contact for customers, it's crucial to highlight your excellent communication skills. Think of specific instances where you've resolved customer issues or enhanced their experience. This will illustrate your ability to create a welcoming environment.
✨Be Ready to Discuss IT Proficiency
The job mentions confidence using IT systems, so brush up on your knowledge of booking platforms and Microsoft Office. Be prepared to discuss any relevant software you've used in previous roles and how it helped you manage bookings or events effectively.
