Business Services Administrator
Location: HMP Fosse Way, Wigston, Leicester LE18 4TN
Salary: £26,509.50 per annum plus excellent benefits
Schedule: Permanent, 40 hours per week, Monday to Friday, 8am to 4.30pm
Ready toimpacta better future?
As a Business Services Administrator in our J&I team, you will support the Governance, Audit and Compliance function at HMP Fosse Way. This role plays a key part in ensuring compliance with Ministry of Justice and Serco requirements, maintaining accurate records, and supporting high standards of performance and assurance across the establishment.
Whatyou'lldo as a Business Services Administrator
- Provide effective administrative support to the Governance department
- Maintain accurate records across internal and external systems (including HUB and NOMIS)
- Support governance activities relating to incidents, complaints, correspondence, audits, compliance, performance data, compensation claims and Data Subject Access Requests
- Collate performance data, produce reports and respond to information requests within agreed timescales
- Support external inspections and audits, including HMIP visits
- Build and maintain professional relationships with internal and external stakeholders (e.g. HMPPS, IMB, MQPL)
- Ensure all work is carried out in line with statutory, contractual, security, health & safety and equality requirements
Does this sound like you?
- Previous Administration experience in an office environment essential
- Experience using Microsoft Office (Outlook, Word and Excel)
- Strong organisational and time-management skills with the ability to prioritise workloads
- Excellent written and verbal communication skills
- A professional, approachable and solutions-focused attitude
- Strong interpersonal skills and the ability to work effectively as part of a team
- High levels of integrity, resilience and attention to detail
- Commitment to equality, diversity and Serco's Code of Conduct
What we offer
- 23 days holiday plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. Theyrepresentand empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Vetting and checks
Job offers are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced Disclosure and Barring Service (DBS) clearance, satisfactory employment references and Occupational Health checks. This role is exempt from the Rehabilitation of Offenders Act 1974. All roles are subject to random alcohol and drug testing.
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Business Services Administrator in Blaby employer: Serco Limited
Serco Limited is an excellent employer, offering a supportive work culture that values integrity and teamwork within the challenging environment of HMP Fosse Way. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to meaningful outcomes in justice and offender support. With a commitment to employee well-being and a focus on compliance and accuracy, Serco fosters a rewarding atmosphere for those dedicated to making a difference.
