Location: Birmingham, B5 4UA Salary: Band 5 / £35,000 per annum plus excellent benefits Schedule: Full-time
Ready to impact a better future?
As a Team Leader (Participant Progression) in our Restart team, you'll lead and support a team of Progression Job Coaches, helping people move closer to sustainable employment and positive outcomes. Through effective leadership, coaching and performance management, you'll ensure high-quality service delivery while making a meaningful difference to individuals and communities.
Our work touches lives every day. In this role, you'll create a positive impact on communities by helping participants overcome barriers to employment and achieve lasting career goals. You'll develop and empower your team to deliver excellent customer service, drive performance and create impactful solutions that support growth, trust and opportunity for those who need it most.
What you'll do as a Team Leader (Participant Progression)
- Lead, motivate and support a team of Progression Job Coaches to achieve key performance indicators, including job starts, first earnings and job outcomes.
- Monitor team performance through regular reviews, coaching and development conversations, implementing corrective actions where required.
- Analyse performance data and management information to drive continuous improvement and successful delivery outcomes.
- Build effective relationships with internal teams, partners, employers and Jobcentre Plus to support participant progression.
- Support recruitment, onboarding and development activities for new colleagues.
- Ensure compliance with contractual requirements, customer service standards and organisational policies.
- Promote a culture of learning, collaboration, innovation and high performance across the team.
Does this sound like you?
- Experience leading, managing and developing teams, ideally within employability, welfare-to-work or a similar customer-focused environment.
- Demonstrable experience of performance management and using data to improve outcomes.
- Qualified to NVQ Level 3 or equivalent qualification, experience or knowledge.
- Strong organisational skills with the ability to manage priorities effectively.
- Excellent communication and relationship-building skills with a wide range of stakeholders.
- Proficient in Microsoft Word, Excel, Outlook and PowerPoint.
- Committed to continuous improvement, high standards of quality and supporting colleague development.
What we offer
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.
Vetting and checks:
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
Proud member of the Disability Confident employer scheme
Team Leader
Company: Serco Limited Salary: £35000-35000 per annum Hours: Full-time Location: Birmingham, B5 4UA Job type: Permanent Posting date: 5 Nov 2026 Closing date: 19 Nov 2026
Summary
Serco Limited
Location: Birmingham, B5 4UA Salary: Band 5 / £35,000 per annum plus excellent benefits Schedule: Full-time
Ready to impact a better future?
As a Team Leader (Participant Progression) in our Restart team, you'll lead and support a team of Progression Job Coaches, helping people move closer to sustainable employment and positive outcomes. Through effective leadership, coaching and performance management, you'll ensure high-quality service delivery while making a meaningful difference to individuals and communities.
Our work touches lives every day. In this role, you'll create a positive impact on communities by helping participants overcome barriers to employment and achieve lasting career goals. You'll develop and empower your team to deliver excellent customer service, drive performance and create impactful solutions that support growth, trust and opportunity for those who need it most.
What you'll do as a Team Leader (Participant Progression)
- Lead, motivate and support a team of Progression Job Coaches to achieve key performance indicators, including job starts, first earnings and job outcomes.
- Monitor team performance through regular reviews, coaching and development conversations, implementing corrective actions where required.
- Analyse performance data and management information to drive continuous improvement and successful delivery outcomes.
- Build effective relationships with internal teams, partners, employers and Jobcentre Plus to support participant progression.
- Support recruitment, onboarding and development activities for new colleagues.
- Ensure compliance with contractual requirements, customer service standards and organisational policies.
- Promote a culture of learning, collaboration, innovation and high performance across the team.
Does this sound like you?
- Experience leading, managing and developing teams, ideally within employability, welfare-to-work or a similar customer-focused environment.
- Demonstrable experience of performance management and using data to improve outcomes.
- Qualified to NVQ Level 3 or equivalent qualification, experience or knowledge.
- Strong organisational skills with the ability to manage priorities effectively.
- Excellent communication and relationship-building skills with a wide range of stakeholders.
- Proficient in Microsoft Word, Excel, Outlook and PowerPoint.
- Committed to continuous improvement, high standards of quality and supporting colleague development.
What we offer
- 25 days’ holiday plus bank holidays
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.
Vetting and checks:
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Team Leader in Birmingham employer: Serco Limited
Serco Limited is an excellent employer, offering a supportive work culture that values integrity and teamwork within the challenging environment of HMP Fosse Way. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to meaningful outcomes in justice and offender support. With a commitment to employee well-being and a focus on compliance and accuracy, Serco fosters a rewarding atmosphere for those dedicated to making a difference.
