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- Tasks: Oversee leisure services and ensure a safe, welcoming environment for all visitors.
- Company: Community-focused leisure organisation in Birmingham.
- Benefits: Holidays, free membership, discounts, and a supportive work culture.
- Why this job: Make a positive impact in your community while managing fun leisure activities.
- Qualifications: Customer service experience and National Pool Lifeguard Qualification required.
- Other info: Join a dynamic team with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
A community-focused leisure organization in Birmingham is seeking a Duty Manager to oversee the smooth running of leisure services. The ideal candidate will ensure a safe and welcoming environment for visitors, handle enquiries, and manage daily operations.
Applicants should have prior experience in a customer-focused setting, hold a National Pool Lifeguard Qualification, and demonstrate strong communication skills.
This role includes various benefits including holidays, free membership, and discounts.
Leisure Centre Duty Manager — Lead Safe, Welcoming Experience in Birmingham employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Centre Duty Manager — Lead Safe, Welcoming Experience in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your contacts in the leisure industry and let them know you're on the hunt for a Duty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and safety management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for creating a safe and welcoming environment. During interviews, share specific examples from your past experiences that highlight your commitment to customer satisfaction and safety.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Leisure Centre Duty Manager — Lead Safe, Welcoming Experience in Birmingham
Some tips for your application 🫡
Show Your Passion for Community: When writing your application, let us see your enthusiasm for creating a safe and welcoming environment. Share any relevant experiences that highlight your commitment to community-focused services.
Highlight Relevant Experience: Make sure to detail your previous roles in customer-focused settings. We want to know how your past experiences have prepared you for managing leisure services effectively.
Communicate Clearly: Strong communication skills are key for this role. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Serco Limited
✨Know the Organisation
Before your interview, take some time to research the leisure organisation. Understand their values, mission, and the community they serve. This will help you tailor your answers and show that you're genuinely interested in contributing to a safe and welcoming environment.
✨Highlight Relevant Experience
Make sure to prepare examples from your previous roles that showcase your customer service skills and any experience managing operations. Think about specific situations where you ensured safety or improved visitor experiences, as these will resonate well with the interviewers.
✨Demonstrate Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face as a Duty Manager, such as handling enquiries or resolving conflicts, to show your proactive approach.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, how they measure success in the role, or what challenges the centre currently faces. It shows that you're engaged and thinking ahead about how you can contribute.