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- Tasks: Support the Fleet team with essential admin tasks and maintain accurate fleet records.
- Company: Join Serco, a global leader in delivering essential services across multiple sectors.
- Benefits: Enjoy 25 days holiday, pension contributions, and discounts on various services.
- Why this job: Make a meaningful impact while developing your career in a supportive environment.
- Qualifications: Experience in admin roles, strong attention to detail, and basic Excel skills required.
- Other info: Opportunities for personal growth and a dynamic workplace await you.
The predicted salary is between 27675 - 27675 £ per year.
Location: Solihull
Salary: £27,675.00 Full Time, Permanent (37.5 Hours per week)
Here at Serco, we are looking for a reliable, detail-focused Administrator to join our Fleet team and provide essential administrative support to a busy, operationally critical function based in Solihull. This is a hands-on, office-based role where accuracy, organisation, and strong customer service really matter. You will support day-to-day fleet administration, maintain and update fleet systems, liaise with internal colleagues and external suppliers, and ensure data is captured correctly to support reporting and compliance.
Reporting to the Fleet Administration Office Manager, you will work as part of a close-knit admin team supporting a wider fleet function. This is a great opportunity for an experienced administrator who enjoys a structured environment, takes pride in getting the details right, and wants a stable, full-time role within a well-established organisation.
Responsibilities
- Provide day to day support to the Fleet team, ensuring requests from colleagues and suppliers are handled efficiently and professionally.
- Maintain accurate and up-to-date records within the Fleet Management System to support reporting, compliance, and decision-making.
- Manage data imports and exports, checking for accuracy, completeness, and resolving discrepancies where needed.
- Liaise confidently with external fleet suppliers, navigating their systems and following up to correct errors or missing information.
- Communicate clearly with drivers, managers, and internal stakeholders, handling queries, resolving issues, and escalating where appropriate.
- Support the production of reports and information for Fleet leadership, contributing to wider business updates and briefings.
- Ensure all data handling complies with GDPR requirements and follow established processes for reporting any breaches or anomalies.
- Contribute to continuous improvement by identifying opportunities to streamline admin processes and improve how the team works day to day.
What you will need to do the role
- Proven experience in an administrative or business support role, ideally within a busy, operational environment.
- Confidence managing multiple tasks and systems at the same time, with a strong eye for detail and accuracy.
- Basic to intermediate Excel skills and general familiarity with Microsoft Office (Word, Excel, Access).
- Strong written and verbal communication skills, with the ability to deal professionally with colleagues, drivers, and external suppliers.
- A self-sufficient and well-organised approach to time management in a fully office-based setting.
- Willingness to learn new systems and processes, including fleet-specific tools and supplier platforms.
- An understanding of the importance of data protection and confidentiality, with the discipline to follow GDPR-compliant processes.
Why Serco
Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors. Personal growth, achievement and development won't be hard to find. You will also work with great people in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
What we offer
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension - 6%
- Employee Assistance Programme
- A company passionate about diversity and inclusion
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
- A wealth of career development training to suit your future aspirations, including role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
Fleet Administrator in Birmingham employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Administrator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the fleet industry or those already working at Serco. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your Excel skills and understanding fleet management systems. Show us you’re ready to hit the ground running and impress with your knowledge!
✨Tip Number 3
Practice your communication skills! You’ll need to liaise with various stakeholders, so being clear and confident is key. Role-play common scenarios with a friend to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Fleet Administrator in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fleet Administrator role. Highlight your administrative experience and any relevant skills, especially those related to data management and customer service. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Be sure to mention your attention to detail and organisational skills, as these are key for us.
Show Off Your Communication Skills: Since you'll be liaising with various stakeholders, it's important to demonstrate your strong written communication skills. Keep your application clear and professional, and don’t forget to proofread for any errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Serco Limited
✨Know Your Fleet Basics
Before the interview, brush up on basic fleet management concepts and terminology. Understanding the role's context will help you answer questions more confidently and show that you're genuinely interested in the position.
✨Showcase Your Attention to Detail
Since this role requires a strong eye for detail, prepare examples from your past experience where your attention to detail made a difference. Whether it was catching an error in a report or ensuring compliance with data protection, these stories will highlight your suitability for the job.
✨Practice Your Communication Skills
As you'll be liaising with various stakeholders, practice articulating your thoughts clearly and professionally. Consider role-playing common scenarios you might encounter, such as resolving discrepancies with suppliers or handling queries from colleagues.
✨Prepare Questions About Continuous Improvement
The job mentions contributing to continuous improvement. Think of insightful questions about how the team currently operates and areas they might be looking to enhance. This shows your proactive mindset and willingness to contribute positively to the team.
