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- Tasks: Create a welcoming café experience by serving food and drinks with care.
- Company: Join Birmingham Community Leisure Trust, promoting active lifestyles in a friendly environment.
- Benefits: Enjoy 21 days holiday, free membership, and discounts on food and retail.
- Other info: Be part of a supportive team with clear development opportunities.
- Why this job: Make a positive impact in your community while developing valuable skills.
- Qualifications: Customer-focused attitude, good communication skills, and a willingness to learn.
The predicted salary is between 20000 - 25000 £ per year.
Here at Birmingham Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Café Assistant to join our team.
As a Café Assistant in our Leisure team, you'll play a key role in creating a welcoming, safe and enjoyable experience for every customer who visits our café. From preparing food to serving customers with care and pride, your work helps create positive moments every day. You’ll be part of a close knit team whose work touches lives in the community. By delivering great service, maintaining high standards, and supporting your colleagues, you’ll help create a space people enjoy returning to - and a workplace you can feel proud of.
What you'll do as a Café Assistant
- Deliver friendly, professional customer service at all times
- Prepare, produce and serve food and beverages in line with brand, food safety and hygiene standards
- Operate tills and handle cash accurately, following agreed procedures
- Keep service, seating and kitchen areas clean, safe and well presented
- Support colleagues across the café, including food preparation, pot wash and stock handling
- Follow all health, safety and hygiene requirements and report any issues promptly
Does this sound like you? You’ll be a great fit for this role if you have:
- A customer focused mindset and a positive, can do attitude
- Good communication skills and the ability to work well as part of a team
- Pride in your personal appearance and attention to hygiene
- The ability to stay calm and organised in a busy environment
- A willingness to learn, support colleagues and take responsibility for your work
Discover all you need to keep growing We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.
What we offer
- Holidays 21 days + public hols
- Free membership + discounted food, drink and retail
Let's impact a better future, together. Apply today.
Café Assistant in Birmingham employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Café Assistant in Birmingham
✨Tip Number 1
Get to know the café culture! Before your interview, pop into the café and observe how the team interacts with customers. This will give you a feel for the vibe and help you tailor your approach when you chat with them.
✨Tip Number 2
Show off your customer service skills! During your interview, share specific examples of how you've gone above and beyond for customers in the past. We love hearing about those moments that made a difference!
✨Tip Number 3
Be ready to demonstrate teamwork! Since you'll be part of a close-knit crew, think of times when you've successfully collaborated with others. Highlighting your ability to support colleagues will make you stand out.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about the café's goals or how they maintain high standards. It shows you're genuinely interested and ready to contribute to our mission of creating a welcoming space.
We think you need these skills to ace Café Assistant in Birmingham
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you’re excited about creating a welcoming environment and making a positive impact on our community.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Café Assistant role. Mention specific examples of how you've delivered great service or worked well in a team.
Keep It Clean and Professional: Just like we maintain high standards in our café, your application should be neat and professional. Use clear language, check for spelling and grammar mistakes, and ensure it reflects your attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Serco Limited
✨Know the Café Inside Out
Before your interview, take some time to familiarise yourself with the café's menu and services. Understanding what they offer will not only help you answer questions more confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Whether it was handling a difficult situation or going the extra mile for a customer, these stories will highlight your suitability for the role.
✨Emphasise Teamwork
Since the job involves working closely with others, be ready to discuss how you collaborate with teammates. Share instances where you supported colleagues or contributed to a positive team environment, as this aligns perfectly with their values.
✨Dress the Part
First impressions matter! Make sure to dress smartly and maintain a clean appearance for your interview. This reflects your understanding of hygiene standards and shows that you take pride in your personal presentation, which is crucial for a Café Assistant.