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- Tasks: Provide top-notch admin support and customer service to our Restart team.
- Company: Join a leading international employer with a supportive culture.
- Benefits: Enjoy a competitive salary, 25 days holiday, and flexible working hours.
- Why this job: Make a real difference while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and NVQ Level 3 in Business Administration preferred.
- Other info: Great opportunities for career growth and personal development await you.
The predicted salary is between 24000 - 33600 £ per year.
Location: Restart, West Bromwich B70 8GS
Salary: £24,000.00 per annum plus Serco benefits
Schedule: 37.5 hours per week, Monday - Friday 9am - 5pm (flexible during office hours)
Ready to impact a better future? As an Administrator in our Restart team, you will support our Operations Team delivering the Restart Contract. This is a key role providing high-quality administrative and customer service support to colleagues and programme participants, helping to ensure the smooth and compliant delivery of services.
What you will do as an Administrator:
- Deliver consistently high levels of customer service to participants, learners, and colleagues (face-to-face, telephone, and email)
- Manage reception duties and ensure a professional, welcoming environment
- Monitor shared inboxes and respond to or escalate queries as appropriate
- Handle phone enquiries, escalating where necessary
- Maintain accurate participant and learner records across IT systems
- Support booking of rooms, tutors, courses, and external examinations
- Manage petty cash and participant expense reimbursements
- Order office supplies and support facilities and office management
- Assist with business continuity, health & safety, and administrative processes
- Support learning delivery administration, including attendance tracking, certification, and learner registrations
- Undertake additional duties appropriate to the role
Does this sound like you?
- Excellent customer service, communication, and interpersonal skills
- NVQ Level 3 in Business Administration (or equivalent experience)
- Strong IT skills, including MS Office (Teams, Outlook, Word, Excel, PowerPoint)
- High attention to detail with accurate data entry skills
- Ability to manage workload proactively and meet deadlines
- Flexible, professional, and able to work independently and as part of a team
Vetting and checks: This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growing: We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer: Holidays: 25 days plus
Administrator in Birmingham employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. Focus on common questions related to administration roles and showcase your customer service skills – it’s all about making a great impression!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Administrator in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administrator role. Highlight your customer service skills and any relevant experience that matches what we’re looking for in the job description.
Show Off Your IT Skills: Since strong IT skills are a must, don’t forget to mention your proficiency with MS Office and any other relevant software. We want to see how you can use these tools to support our team effectively.
Be Professional and Personable: In your application, convey your ability to maintain a professional yet friendly approach. We value excellent communication skills, so let your personality shine through while keeping it professional.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Serco Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administrator role and its responsibilities. Familiarise yourself with the key tasks mentioned in the job description, like managing reception duties and maintaining accurate records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
As an Administrator, excellent customer service is crucial. Prepare examples from your past experiences where you've delivered high-quality support to customers or colleagues. Be ready to discuss how you handle difficult situations and ensure a professional environment, as this will highlight your suitability for the role.
✨Demonstrate Your IT Proficiency
Since strong IT skills are essential for this position, brush up on your knowledge of MS Office applications like Teams, Outlook, Word, Excel, and PowerPoint. You might be asked about specific tools or software you've used, so be prepared to discuss how you've leveraged technology to improve efficiency in your previous roles.
✨Prepare for Security Clearance Questions
Given the role's requirement for Baseline Personnel Security Standard (BPSS) clearance, be ready to answer questions about your identity, employment history, and any potential background checks. It's important to be honest and transparent, as this will help build trust with your interviewers and show that you understand the importance of security in the workplace.
