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- Tasks: Lead customer engagement and manage activities at two vibrant leisure centres.
- Company: Shropshire Community Leisure Trust, promoting active lifestyles in a friendly environment.
- Benefits: Competitive salary, flexible shifts, and opportunities for personal growth.
- Why this job: Make a real impact on your community while enjoying a fun and dynamic work environment.
- Qualifications: Experience in leisure services and strong leadership skills required.
- Other info: Join a passionate team dedicated to creating memorable experiences for all.
The predicted salary is between 27839 - 27839 £ per year.
Location: Whitchurch Swimming and Fitness Centre (SY13 1BA) and Market Drayton Swimming and Fitness Centre, Shropshire (TF9 1JT)
Salary: £27,839.67 per hour, plus excellent benefits
Schedule: 37 hours per week working across both sites - You will work 37 hours per week, at two locations, with pre-scheduled shifts between Monday & Sunday, and you will need to be flexible to cover shifts when required.
Ready to impact a better future? Here at Shropshire Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer-focused team - and right now we are looking to recruit for a Front of House Coordinator to join our team.
As a Front of House Coordinator in our Leisure team, you will take the lead on commercial activity, customer experience and engagement across two busy community facilities. You will help shape how people experience our centres - from bookable activities and events to health, fitness and swimming programmes. This is a brand new, exciting role where your work will help create impactful solutions for the local community. You will play a central part in building a welcoming environment, growing participation, strengthening relationships and ensuring every customer interaction reflects care, trust and pride in what we deliver.
What you will do as a Front of House Coordinator:
- Lead and promote all commercial and bookable activities across both centres, including holiday clubs, parties and events.
- Market activities internally and externally, ensuring enquiries and leads are followed up and converted.
- Manage administration and invoicing linked to activities and events, keeping records accurate and up to date.
- Deliver agreed event volumes and commercial targets in line with contract budgets.
- Drive health and fitness sales while supporting retention of the existing membership base.
- Oversee and enhance children's activities and learn to swim programmes, reviewing feedback and implementing improvements.
- Deliver activity numbers for swimming lessons, parties and holiday clubs in line with agreed targets.
- Support recruitment, induction and training of playscheme leaders, party hosts and reception colleagues.
- Organise and deliver training sessions throughout the year to build capability and confidence across the team.
- Manage the reception team day to day, providing guidance, coaching and hands-on support while reporting directly to the Facility Manager.
Does this sound like you? You will be a great fit for this role if you have:
- Strong knowledge of children's activities and customer-facing leisure services.
- Experience leading by example and supporting colleagues through coaching and training.
- Confidence managing sales activity across multiple sites.
- Excellent leadership skills, with a calm, organised and people-focused approach.
- Strong personal motivation, integrity and a flexible mindset.
- The ability to remain composed under pressure and adapt to a varied working pattern, including evenings and weekends.
Front Of House Coordinator-Shropshire in Basingstoke employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Of House Coordinator-Shropshire in Basingstoke
✨Tip Number 1
Get to know the company culture! Before your interview, check out Shropshire Community Leisure Trust's social media and website. This will help you understand their values and how you can fit in, making it easier to connect during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Front of House Coordinator role, especially around customer service and leadership.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak, let your passion for promoting active lifestyles shine through. Share ideas on how you could enhance customer experiences at the centres – they’ll love your initiative!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Front Of House Coordinator-Shropshire in Basingstoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Front of House Coordinator role. We want to see how you can contribute to our mission of promoting active, healthy lifestyles!
Show Your Passion: Let your enthusiasm for customer service and community engagement shine through in your written application. We’re looking for someone who genuinely cares about creating a welcoming environment for everyone.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your relevant experience and achievements, so we can easily see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Serco Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front of House Coordinator role. Familiarise yourself with the responsibilities listed in the job description, especially around customer engagement and managing activities. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about creating a welcoming environment, be ready to share specific examples of how you've excelled in customer service. Think of situations where you’ve gone above and beyond to ensure a positive experience for customers, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a busy reception or dealing with customer complaints. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure, which are crucial for this position.
✨Demonstrate Your Leadership Style
As a Front of House Coordinator, you'll be leading a team. Be prepared to discuss your leadership approach and how you support and motivate your colleagues. Share examples of how you’ve trained or coached others, as this will highlight your capability to manage and enhance team performance.