At a Glance
- Tasks: Escort and supervise detainees, ensuring safety and security in court.
- Company: Join a reputable organisation dedicated to maintaining justice and safety.
- Benefits: Competitive salary, pension scheme, generous holidays, and health support.
- Other info: Flexible shifts with opportunities for training and career progression.
- Why this job: Make a real difference in the justice system while developing your skills.
- Qualifications: Strong communication skills and ability to stay calm under pressure.
The predicted salary is between 24596 - 27180 £ per year.
Location: Barnstaple County Court, EX31 1DU
Join us as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) where you'll play a key role in helping keep the justice system safe and secured. In addition to job security and stability we offer:
- Salary: £24,596 (35hrs pw), rising to £25,555 from 1st September 2026
- Further clear annual progression (Year 2: £26,191; Year 3: £26,684; Year 4: £27,180).
We operate 24/6 across early and late shifts, so flexibility is essential. Finishing times can be unpredictable, and you may need to work beyond your contracted hours to meet operational demands. Shifts are set on a rota provided 12 weeks in advance, giving you visibility to plan ahead. Part-time working may be considered, but this must be across full working days, as reduced daily hours are not available.
Key duties:
- Escorting detainees within the court, including to courtrooms, cells, and facilities
- Supervising detainees during hearings to maintain safety and security
- Managing sensitive situations and maintaining strict confidentiality
- Supporting detainee welfare, including access to food, drink, and wellbeing checks
- Monitoring behaviour and responding to incidents or risks
- Conducting searches to maintain a secure environment
- Completing accurate records and documentation
- Working closely with court staff and partners to ensure smooth operations
Requirements of the role:
- Full UK driving licence (B/B1) (desirable)
- Reasonable fitness for the physical demands of the role
- Strong communication skills (written and verbal)
- Ability to stay calm and make decisions under pressure
- Confidence managing behaviour and de-escalating conflict
- Teamwork and the ability to follow processes accurately
- Professionalism, integrity, and respect for confidentiality
What we offer:
- Holidays: 20 days (rising to 25 after 7 years' service) plus bank holidays (pro rata)
- Pension: Up to 6% contributory pension scheme (matched by Serco)
- Training and development: Structured induction (5½ weeks), ongoing learning, access to internal courses and qualifications, mentoring, and a strong focus on internal progression
- Health and wellbeing: Employee Assistance Programme (EAP), support from mental health charity MIND, Simply Health cash and dental plans, wellbeing resources, discount on membership at Serco-run gyms
- Discounts: Savings across major retailers and experiences, including Merlin attractions, cinema, leisure, retail, hospitality, mobile plans, and more
Our recruitment process:
- Online application inc. eligibility questions and online assessments
- Virtual assessment: Competency based interview, short roleplay and written exercise (online)
- Initial right to work and vetting documentation checks
- Job offer and confirmation of your training start date
Eligibility checks and further information:
Job offers are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced Disclosure and Barring Service (DBS) clearance, satisfactory employment references and occupational health checks. This role is exempt from the Rehabilitation of Offenders Act 1974. All roles are subject to random alcohol and drug testing. This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office regulations. You must have the right to work in the UK. If you do have a visa, it must have at least two years remaining, and you must have at least one year's UK residency (to enable required counter signatory checks by a recognised professional). All colleagues share responsibility for safeguarding children and vulnerable adults and must complete the required training and follow our safeguarding policies.
Prisoner Custody Officer in Barnstaple employer: Serco Limited
Serco Limited is an excellent employer, offering a dynamic work environment in Waterlooville where innovation meets national security. With a strong focus on employee development through comprehensive training programs and a generous benefits package including 25 days of holiday and a contributory pension scheme, Serco fosters a culture of collaboration and growth, making it an ideal place for Electronics & Hardware Engineers to thrive and contribute meaningfully to defence technology.
StudySmarter Expert Advice🤫
We think this is how you could land Prisoner Custody Officer in Barnstaple
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Serco Limited, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Serco Limited and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Prisoner Custody Officer in Barnstaple
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Serco Limited and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Serco Limited
✨Get to Know Public Sector Values
Before your interview with Serco Limited, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Serco Limited.
