Ready to impact a better future?
Northern Community Leisure Trust (NCLT) encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Leisure Supervisor to join their team and help make a positive difference every day.
As a Leisure Centre Supervisor, you'll lead the day-to-day operation of the leisure centre, helping create a safe, welcoming and enjoyable environment for customers of all ages. By supporting colleagues, maintaining high standards and ensuring activities run smoothly, you'll have a positive impact on communities, helping more people stay active, connected and healthy while contributing to a better future.
What you'll do as a Leisure Centre Supervisor
- Lead on health, safety and quality, ensuring compliance with legislation, maintaining safe systems of work and taking control during incidents and emergencies.
- Carry out job training for Recreation Assistants to ensure effectiveness and the development of teams and individuals.
- Carry out lifeguarding, reception, and cleaning duties as necessary
- Oversee daily operations, including opening and closing the centre, managing rotas and ensuring programmes are delivered effectively.
- Provide feedback on work performance to teams and individuals, carrying out regular KPI's and assisting with staff My Catch Ups
- Act as a visible leader, building trust with customers and responding positively to feedback, queries and community needs.
Does this sound like you?
- Proven experience in leisure, hospitality or retail management
- Lifeguard background with supervisor experience
- Strong understanding of health and safety practices, with confidence to lead during high-pressure or emergency situations.
- Ability to organise, prioritise and manage multiple operational demands effectively.
- Excellent communication and interpersonal skills with the ability to build trust and motivate others.
- A proactive, hands-on approach, taking pride in maintaining high standards and delivering a great customer experience.
- Confident and capable swimmer
- Valid National Pool Lifeguard Qualification (essential)
- Valid National Pool Plant Operators certificate or willingness to work towards it.
What we offer
- 21 days' holiday plus bank holidays
- 6% employer matched pension contribution
- Free gym membership for you and your immediate family
- Free safeguarding training and DBS checks
- Free swimming lessons and holiday clubs for one child (50% off for additional children)
- Training and development opportunities
- Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
- Learn more at www.moreleisure.org/employee-benefits
Vetting and checks
This role is subject to a Basic Access NI check. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Leisure Centre Supervisor in Bangor employer: Serco Limited
Serco Limited is an excellent employer, offering a supportive work culture that values integrity and teamwork within the challenging environment of HMP Fosse Way. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to meaningful outcomes in justice and offender support. With a commitment to employee well-being and a focus on compliance and accuracy, Serco fosters a rewarding atmosphere for those dedicated to making a difference.
