At a Glance
- Tasks: Manage bookings and coordinate events to create positive community experiences.
- Company: Join a dynamic team at Stoke Mandeville Stadium, promoting sports and leisure.
- Benefits: Enjoy competitive pay, flexible hours, and extensive training opportunities.
- Other info: Be part of an inclusive workplace with great career progression.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Experience in administration or event coordination is a plus.
The predicted salary is between 13552 - 13552 € per year.
Location: Stoke Mandeville Stadium, Aylesbury, HP20 1DX
Salary: £13,552 per annum plus excellent benefits
Schedule: Part-time, Monday to Friday, 10:00 - 14:00, with flexibility required to support events
As a Bookings and Events Administrator, you'll play a key role in ensuring the smooth running and maximum use of sports and leisure facilities, helping create positive experiences for individuals, clubs, and community groups. From managing bookings to coordinating events, your work will support participation, wellbeing, and community engagement. You'll help create a welcoming environment where activities run seamlessly and people can come together - delivering a positive impact on local communities.
What you'll do as a Bookings and Events Administrator:
- Manage bookings for sports facilities, studios, meeting rooms, and event spaces, ensuring systems are accurate and up to date
- Handle enquiries via phone, email, and in person, converting these into confirmed bookings
- Plan and coordinate events such as tournaments, classes, community activities, and private hire functions
- Act as a key point of contact for customers and event organisers, ensuring events run smoothly and resolving issues when needed
- Maintain accurate financial and administrative records, including payments, invoices, and reports
- Support marketing and promotion activities to increase bookings, participation, and revenue
- Ensure all activities comply with health and safety requirements and operational procedures
Does this sound like you?
- Experience in administration, bookings, or event coordination
- Strong organisational and time management skills, with the ability to manage multiple priorities
- Excellent customer service and communication skills
- Confidence using IT systems, including booking platforms and Microsoft Office
- A proactive, flexible approach with strong attention to detail
- Experience in a sports, leisure, or hospitality environment would be beneficial
What we offer:
- Holidays: 21 days plus bank holidays (pro rata)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging.
Bookings & Events Administrator-The Buckinghamshire Contract in Aylesbury employer: Serco Limited
At Serco, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee wellbeing and community engagement. As a Bookings & Events Administrator at the Stoke Mandeville Stadium, you'll benefit from flexible working hours, extensive training opportunities, and a range of perks including discounts and a contributory pension scheme, all while making a positive impact in the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Bookings & Events Administrator-The Buckinghamshire Contract in Aylesbury
✨Tip Number 1
Get to know the venue! Familiarise yourself with Stoke Mandeville Stadium and its facilities. This will help you speak confidently about how you can enhance the experience for customers and event organisers during interviews.
✨Tip Number 2
Network like a pro! Attend local events or community gatherings related to sports and leisure. This not only helps you make connections but also shows your commitment to community engagement, which is key for this role.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you might need to resolve issues during events. Being able to demonstrate your problem-solving abilities will set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications that come directly from our platform. It shows you're genuinely interested in joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Bookings & Events Administrator-The Buckinghamshire Contract in Aylesbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Bookings & Events Administrator role. Highlight your experience in administration and event coordination, and show us how your skills match what we're looking for!
Show Off Your Customer Service Skills:Since you'll be the go-to person for customers and event organisers, it's crucial to demonstrate your excellent communication and customer service skills. Share examples of how you've handled enquiries or resolved issues in the past.
Be Organised and Detail-Oriented:We love a candidate who can juggle multiple priorities! Make sure to mention any experience you have with managing bookings or coordinating events, and highlight your strong organisational skills and attention to detail.
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and get you into the process. We can't wait to see what you've got!
How to prepare for a job interview at Serco Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Bookings and Events Administrator. Familiarise yourself with managing bookings, coordinating events, and customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple priorities. Be ready to discuss how you keep track of bookings and ensure everything runs smoothly, as this will demonstrate your suitability for the job.
✨Prepare for Customer Interaction Scenarios
Expect questions about handling enquiries and resolving issues. Think of specific situations where you've provided excellent customer service or dealt with challenging situations. This will highlight your communication skills and ability to create a welcoming environment for clients and event organisers.
✨Familiarise Yourself with Health and Safety Protocols
Understanding health and safety requirements is crucial for this position. Brush up on relevant regulations and be prepared to discuss how you would ensure compliance during events. This shows that you take the role seriously and are committed to creating a safe environment for all participants.
