Bookings & Events Administrator
Location: Stoke Mandeville Stadium, HP21 9PP
Hourly Rate: £10.85 to £12.71 plus excellent benefits
Schedule: Permanent, Part-time, 20 hours per week, flexible hours across Monday to Friday between 9am and 5pm
Make a positive difference every day
At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust (LSCT)
Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Bookings & Events Administrator to join their team and help make a positive difference every day.
As a Bookings & Events Administrator, you'll help ensure the smooth day-to-day operation of leisure facilities by managing bookings, coordinating events, and delivering outstanding customer service. Your work will have purpose, creating a positive impact on communities by helping local people, clubs, organisations, and businesses access facilities that support health, wellbeing, participation, and connection. You'll play a key role in building trust with customers while helping to create impactful solutions that support growth and help impact a better future. Based on the stadium site, you'll work closely with colleagues and customers to ensure every booking and event is delivered with care, accuracy, and pride.
What you'll do as a Bookings & Events Administrator
- Manage bookings for sports facilities, courts, studios, meeting rooms, and event spaces, ensuring records remain accurate and up to date.
- Respond to enquiries by phone, email, and in person, converting enquiries into confirmed bookings and providing excellent customer service throughout.
- Plan, organise, and coordinate a variety of events, including tournaments, classes, community activities, private hire functions, and corporate events.
- Act as a key point of contact for event organisers and customers, working with colleagues to ensure events run successfully.
- Process payments, maintain booking and event documentation, prepare contracts of hire, and support reporting activities.
- Support health and safety, safeguarding, and operational procedures to help ensure facilities and events are managed safely and effectively.
Does this sound like you?
- You have experience in administration, bookings, event coordination, or a similar customer-focused role.
- You're highly organised, can manage multiple priorities, and consistently meet deadlines.
- You have excellent communication and customer service skills and enjoy building positive relationships with a wide range of people.
- You're confident using booking systems and Microsoft Office applications.
- You bring a professional, friendly, and proactive approach, with strong attention to detail and the ability to work independently and as part of a team.
What we offer
- Free gym membership for you and your immediate family
- Free safeguarding training and DBS checks
- Free swimming lessons and holiday clubs for one child (50% off for additional children)
- 21 days' holiday plus bank holidays
- 6% employer matched pension contribution
- Training and development opportunities
- Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
- Learn more at www.moreleisure.org/employee-benefits
Vetting and checks
As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.
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