At a Glance
- Tasks: Build strong partnerships with employers and match candidates to job opportunities.
- Company: Join a dynamic team at Serco, a leader in employment and skills.
- Benefits: Enjoy 25 days holiday, a company car, and extensive training opportunities.
- Other info: Hybrid role with travel, offering excellent career progression and a supportive work environment.
- Why this job: Make a real difference by connecting people with meaningful job placements.
- Qualifications: Experience in sales or recruitment, with strong communication and analytical skills.
The predicted salary is between 36000 - 36000 £ per year.
Location: Hybrid with regular travel to sites within the West Midlands
Salary: £34,000‑£36,000 per annum, depending on experience, plus benefits and company car
Schedule: Full time (37.5 hours per week).
We’re looking for an Account Manager to join our team. In this role, you will generate, build and grow strong partnerships with employers across Birmingham, Coventry and West Bromwich, turning business needs into real job opportunities for our participants. You’ll work closely with internal teams to ensure the right candidates are matched to the right roles, helping placements succeed and delivering high‑quality employment and skills outcomes.
Responsibilities- Manage and develop a minimum of 10 key employer accounts within a specified sector, acting as the main point of contact and building trusted relationships.
- Promote Serco’s full employment, skills and training offer to grow existing accounts and position Serco as the partner of choice for new accounts, including pre‑ and post‑employment support.
- Work closely with Resourcers, clearly communicating employer expectations to support effective screening and placements, ensuring roles are filled with suitable learners at pace.
- Track and report on key metrics including placements, satisfaction, sustainability and repeat usage, providing updates to the Strategic Account Manager and stakeholders.
- Use data insights to improve account management, employer engagement and service quality, sharing recommendations with the Strategic Account Manager.
- Proven experience in sales, business development, recruitment or employer engagement, ideally in a high‑volume environment.
- Qualified to NVQ Level 4 (or equivalent qualification or experience).
- A sound understanding of the skills and employability sector, including current trends, challenges and opportunities.
- Strong communication, negotiation and presentation skills with the ability to engage and influence a diverse range of stakeholders.
- A data‑driven mindset with strong problem‑solving and analytical skills.
- Experience developing strategies and translating them into actionable plans.
- Strong organisation and time management, and the ability to work both independently and collaboratively.
This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.
Benefits- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year).
- Pension: Up to 6% contributory pension scheme.
- Company car.
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco managed leisure centres, and 24/7 access to a virtual GP service.
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, and donation options to the Serco People Fund Charity.
- Employee networks supporting inclusion and connection across a wide range of identities and roles.
Account Manager employer: Serco Limited
Serco Limited is an excellent employer, offering a dynamic work environment in Waterlooville where innovation meets national security. With a strong focus on employee development through comprehensive training programs and a generous benefits package including 25 days of holiday and a contributory pension scheme, Serco fosters a culture of collaboration and growth, making it an ideal place for Electronics & Hardware Engineers to thrive and contribute meaningfully to defence technology.
