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- Tasks: Oversee daily operations and ensure smooth running of the leisure facility.
- Company: Join Serco Leisure, dedicated to making fitness accessible for all.
- Benefits: Full-time role with opportunities for career growth and community engagement.
- Why this job: Make a real impact on community health and fitness while leading a passionate team.
- Qualifications: Leadership experience and strong communication skills are essential.
- Other info: Fast-paced environment with a focus on promoting healthier lifestyles.
The predicted salary is between 30000 - 42000 £ per year.
Serco Leisure collaborates with community trusts, local authorities, universities, and sports associations to provide diverse and affordable sports and leisure services. From gyms and swimming pools to national sports complexes and outdoor activity venues, Serco is committed to making fitness accessible to people of all ages and abilities. By offering high-quality facilities and programs, Serco aims to promote healthier lifestyles across communities while maintaining affordability. The company is dedicated to sustainable practices, reducing environmental impacts, and ensuring long-term access to vital community resources. Serco takes pride in fostering engagement and participation, empowering communities to take an active role in their well-being.
This is a full-time, on-site Duty Manager role located in Sittingbourne. The Duty Manager will oversee daily operations to ensure the smooth and efficient running of the leisure facility. Key responsibilities include:
- Supervising staff
- Ensuring health and safety compliance
- Delivering excellent customer service
- Managing resources effectively
- Handling customer queries
The Duty Manager will play a proactive role in promoting participation and engagement within the community and will support in meeting operational goals, including quality and budgetary targets.
Qualifications:
- Leadership and team management experience to guide and support staff effectively.
- Strong operational knowledge, including health and safety protocols and facility management skills.
- Excellent communication and customer service abilities to address customer needs and foster positive relationships.
- Ability to work in a fast-paced environment, manage resources efficiently, and meet organizational goals.
- A passion for promoting health and fitness initiatives and engaging with the community.
- Experience or certifications in first aid, lifeguarding, or related fields are advantageous.
- Previous exposure to leisure or fitness management and a relevant qualification such as NVQ Level 3 or similar is a plus.
Duty Manager in Sittingbourne employer: Serco Leisure
Contact Detail:
Serco Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Sittingbourne
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and fitness industry. Attend local events or workshops where you can meet people from Serco Leisure or similar organisations. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your passion for health and fitness! When you get the chance to chat with potential employers, share your enthusiasm for promoting healthier lifestyles. This will help you stand out as someone who truly aligns with Serco's mission.
✨Tip Number 3
Prepare for interviews by brushing up on your operational knowledge. Be ready to discuss health and safety protocols and how you've managed resources in previous roles. This will demonstrate that you're not just a good fit, but the perfect fit for the Duty Manager position.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Serco team and contributing to the community's well-being.
We think you need these skills to ace Duty Manager in Sittingbourne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Duty Manager role. Highlight your leadership experience, operational knowledge, and any relevant qualifications to show us you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for promoting health and fitness initiatives and how you can engage with the community. Let us know why you want to join Serco Leisure specifically.
Showcase Customer Service Skills: Since excellent customer service is key in this role, share examples of how you've successfully handled customer queries or improved customer satisfaction in previous positions. We love hearing about your experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Serco Leisure
✨Know the Company Inside Out
Before your interview, take some time to research Serco Leisure. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you can motivate staff and ensure compliance with health and safety protocols.
✨Customer Service is Key
Serco places a high value on excellent customer service. Be ready to discuss how you've handled customer queries or complaints in the past. Think of specific instances where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Passion for Health and Fitness
Express your enthusiasm for promoting health and fitness initiatives. Share any personal experiences or community involvement that reflects your commitment to encouraging healthier lifestyles. This passion will align with Serco's goals and demonstrate that you're a great fit for the role.
