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- Tasks: Manage facility operations, ensuring safety and high customer service standards.
- Company: More Leisure promotes active lifestyles in a fun and friendly environment.
- Benefits: Enjoy free access to facilities, discounts, training opportunities, and a pension plan.
- Why this job: Join a passionate team making a positive impact in the community while developing your career.
- Qualifications: Previous supervisory experience, first aid qualification, strong communication skills, and a full driving license required.
- Other info: Flexible working hours with opportunities for internal progression.
The predicted salary is between 23200 - 26500 £ per year.
Job description: Job Title: Ranger Location: National Water Sports Centre, Nottingham, NG12 2LU Job Type: Permanent Working Hours: 39 hours per week, between Monday to Sunday Salary: £23,200 to £26,500 per annum + Excellent Benefits Here at More Leisure our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day’. To deliver those services takes an enthusiastic and customer focused team – and right now we are looking to recruit for a Ranger to join our team. In the role of the Ranger, you will manage a large portion of the facility through the hours of operation, to include evenings, weekends and bank holidays ensuring all activities are delivered to a high standard with safety and customer service as high priorities. The role will involve a high level of customer interaction with high profile sports governing bodies other commercial and corporate organisations as well as the deployment and supervision of the operational team, maintaining critical operational cover across the site at all times and managing cash handling processes. In addition, the role will involve assisting the line manager or leading on contractual compliance documents/practices, performing inspections, cleaning and other physical tasks, greating, providing information and taking payment from customers and taking charge in the event of any emergency situations across site. You day to day duties will consist of the following: Arrive at campsite shop and collect vehicle and keys. Perform full external site inspection and litter pick. Unlock external gates. Liase with area supervisors on operations for the day. Check incoming bookings and information requests for the campsite. Communicate with campsite guests on their arrival. Perform corrective cleaning tasks on the campsite, area responsibility tasks and further inspection of higher used areas and activity area rectifying issues (e.g. full bins) then and there or isolating (where required)/reporting the issues. Being prepared throughout the day to respond to emergency situations, customer complaints or staff conduct issues. Lock external gates. You will help in facilitating a safe, fun, and professional working environment with excellent development opportunities, free access to our facilities and a heavy discount on campsite electric pitch. About You To be considered for this role, ideally you will have previous managerial or supervisory experience in a customer facing environment environment and a first aid qualification. You will have good communication and customer care skills, have a maturity and calmness to work under pressure, as well as being organised and taking pride in what you do and have good IT skills. You will also need a full driving license to be considered for this role. If you feel you meet the above criteria, please apply today! Why Serco A place you can make an impact: Working within Leisure means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others. A place you can count on: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career. A place for you: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work. What we offer Free membership at the Centre plus heavily discounted use of classes and facilities Free safeguarding training and DBS check Excellent Development and Training Opportunities 6% employer matched pension contribution 21 days annual leave + Public Holidays All Leisure benefits Employee Benefits (moreleisure.com) #leisurejobs
Ranger employer: Serco Leisure
Contact Detail:
Serco Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ranger
✨Tip Number 1
Familiarize yourself with the National Water Sports Centre and its facilities. Understanding the layout and the various activities offered will help you engage more effectively during your interview and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight any previous experience in customer service or supervisory roles. Be ready to share specific examples of how you've handled customer interactions, especially in high-pressure situations, as this is crucial for the Ranger position.
✨Tip Number 3
Prepare to discuss your first aid qualifications and any relevant training you've completed. This shows that you're proactive about safety and can handle emergencies, which is a key part of the Ranger's responsibilities.
✨Tip Number 4
Demonstrate your passion for promoting active lifestyles and community engagement. Share any personal experiences or initiatives you've been involved in that align with More Leisure's mission to encourage healthy living.
We think you need these skills to ace Ranger
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Ranger position. Highlight key responsibilities and required skills, such as customer interaction, emergency response, and managerial experience.
Tailor Your CV: Customize your CV to reflect relevant experience in customer service and management. Emphasize any previous roles where you demonstrated leadership, communication skills, and the ability to work under pressure.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for promoting active lifestyles and your commitment to providing excellent customer service. Mention specific experiences that align with the duties of the Ranger role.
Highlight Relevant Qualifications: If you have a first aid qualification or any other relevant certifications, make sure to mention them prominently in your application. This will demonstrate your preparedness for the responsibilities of the role.
How to prepare for a job interview at Serco Leisure
✨Show Your Customer Service Skills
Since the role involves high levels of customer interaction, be prepared to share examples of how you've successfully handled customer complaints or difficult situations in the past. Highlight your communication skills and ability to remain calm under pressure.
✨Demonstrate Your Leadership Experience
Discuss any previous managerial or supervisory roles you've held, especially in customer-facing environments. Be ready to explain how you managed teams, ensured safety, and maintained high standards of service.
✨Prepare for Emergency Scenarios
Given the nature of the job, it's important to show that you can handle emergency situations effectively. Think of examples where you've had to act quickly and decisively, and be ready to discuss your first aid qualifications.
✨Familiarize Yourself with the Facility
Before the interview, research the National Water Sports Centre and understand its operations. Being knowledgeable about the facility will demonstrate your genuine interest in the position and help you answer questions more effectively.
