At a Glance
- Tasks: Lead the leisure centre, ensuring safety and exceptional customer experiences.
- Company: Join Serco Plc, a top employer with a supportive culture.
- Benefits: Earn £15.06 per hour, enjoy free membership, and access excellent training opportunities.
- Other info: Flexible part-time hours with great career growth potential.
- Why this job: Make a real impact on your community while developing your leadership skills.
- Qualifications: Experience in leisure or customer-facing roles is preferred.
The predicted salary is between 15.06 - 15.06 £ per hour.
Location: The Leys Leisure Centre, Oxford, OX4 6JL
Salary: £15.06 per hour plus excellent benefits
Schedule: Part time 20 hours per week
Here at Leisure Solutions Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community, whilst helping you to make MORE of every day. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join our team.
As a Trainee Duty Manager in our Leisure team at The Leys Leisure Centre, you'll play a vital leadership role in keeping the facility running safely, smoothly and efficiently every day. You'll lead colleagues on shift, support exceptional customer experiences, and ensure our services have a positive impact on the local community. This is a hands-on leadership role where your work truly matters. From maintaining high safety and quality standards to responding calmly in emergencies, you'll help create a welcoming, well-managed environment where people of all ages can be active, healthy and connected.
What you'll do as a Trainee Duty Manager:
- Manage the day-to-day operation of the leisure centre, ensuring safe opening and closing procedures are followed at all times.
- Lead, deploy and motivate operational teams to deliver high-quality services across the facility.
- Maintain a strong on-site presence, responding positively to customer needs, feedback and incidents.
- Take control during emergencies, accidents or operational issues, acting calmly and decisively.
- Ensure compliance with health and safety legislation, Serco Management System procedures and site operating plans.
- Support performance, training and engagement of colleagues, including absence management and investigations when required.
You'll be a great fit for this role if you have:
- Preferably knowledge and skills in the Leisure or a related industry in a small/medium sized enterprise.
- Previous operational experience in a leisure, fitness, or customer-facing environment.
- Strong health and safety awareness, with the ability to apply procedures confidently in practice.
- Excellent communication and customer care skills, with a calm approach under pressure.
- Organised working habits and the ability to manage rotas, priorities and changing demands.
- The confidence to lead people, make decisions and set high standards for service and presentation.
We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.
What we offer:
- Free membership at the Centre, plus heavily discounted use of classes and facilities.
- Excellent Development and Training Opportunities with our in-house Aquatic Training Academy.
- Free safeguarding training and DBS checks.
- 6% employer matched pension contribution.
- 21 days annual leave (Pro rata for part time).
- Public Holidays.
- Life assurance up to 2x base salary.
Let's impact a better future, together. Apply today.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Duty Manager - Serco Plc, Oxford
✨Get Involved in Local Sports Events
Dive into the local sports scene by volunteering at events or joining community sports clubs. This not only helps you meet people in the industry but can also open doors for trainee roles like the one at Serco Leisure. Showing up, being seen, and getting your name out there goes a long way!
✨Leverage University Resources
If you're still at uni, don’t forget to tap into your career services. Many universities have connections with companies in sports recreation management and can help you land trainee roles or internships. They might even have job fairs where Serco Leisure could be recruiting!
✨Join Sports Management Associations
Consider signing up for associations related to sports management. These groups often host networking events and workshops, and being a member can help you learn from experienced professionals in the field. It's a fab way to get your foot in the door at places like Serco Leisure.
✨Show Your Passion Online
Use platforms like Instagram or TikTok to share your passion for sports and recreation management. Create posts about events you attend or insights from the industry—it's a great way to demonstrate your enthusiasm and knowledge as a trainee. Plus, it makes you more visible to companies like Serco Leisure.
We think you need these skills to ace Trainee Duty Manager - Serco Plc, Oxford
Some tips for your application 🫡
Show Off Your Passion for Sports:When applying for the trainee role in sports recreation management at Serco Leisure, make sure to highlight your enthusiasm for sports and recreation. Share any relevant experience you've had, whether that's participating in team sports, volunteering at events, or maybe even leading a school club. This shows we that you’re not just looking for any job, but you genuinely want to be part of the sports world!
Highlight Relevant Experience:Even if you're just starting out, be sure to showcase any experience that relates to sports management. This could include internships, part-time roles, or even projects during your studies. Detail the skills you've gained, like event planning, teamwork, or leadership. These will definitely catch our eye and demonstrate that you’re ready to hit the ground running.
Craft a Motivating Cover Letter:Your cover letter is your chance to express why you want this trainee role and how it fits in with your career ambitions. Talk about what you hope to learn and how you can contribute. Think of it as an exciting introduction to you, so let your personality shine through while staying relevant to sports recreation management!
Get Creative with Your CV Format:In sports, creativity is key! When formatting your CV, feel free to use a layout that reflects the dynamic nature of the industry. Use engaging headings, bullet points, and maybe a pop of colour. Just remember to keep it reader-friendly. Make sure your CV showcases your relevant skills and experiences in a clear and visually appealing way!
How to prepare for a job interview at Serco Leisure
✨Know Your Sports Inside Out
Since this role is in sports recreation management, let’s get our game face on. Make sure we brush up on the latest news, trends, and issues in the sports world. Be prepared to discuss everything from facility management to event organisation, as interviewers will want to see our passion for sports and our understanding of the industry!
✨Flex Those Management Skills
Even as a trainee, demonstrating our management skills can set us apart. Think about examples from school, internships, or volunteering where we’ve led a team or coordinated an event. Be ready to discuss our approach to managing people, resources, and budgets—this will show that we’re ready to dive into the responsibilities of the role at Serco Leisure.
✨Be Ready for Role-Playing Scenarios
Interviews in the sports recreation management field can sometimes involve role-playing scenarios. We should gear up for questions like how we would handle a difficult customer at a sports facility or how to plan an engaging community event. Practising these scenarios can help us showcase our problem-solving and communication skills.
✨Show Our Willingness to Learn
As a trainee, emphasising our eagerness to learn is key! Be prepared to discuss what we hope to gain from the experience at Serco Leisure. Highlight our ambition and ask insightful questions about training opportunities, mentors, and how we can grow within the organisation. Let’s demonstrate that we’re not just another candidate but someone truly keen to take their first steps in the industry!
