At a Glance
- Tasks: Lead the daily operations of a busy leisure facility and ensure high standards.
- Company: Join Serco, a leading operator in leisure centres, promoting healthy lifestyles.
- Benefits: Enjoy free gym membership, training opportunities, and discounts at 1,000 retailers.
- Other info: Flexible working options and commitment to equal opportunities for all applicants.
- Why this job: Make a positive impact on your community while developing your leadership skills.
- Qualifications: Experience in facilities management and strong team leadership skills required.
The predicted salary is between 32000 - 32000 £ per year.
Location: Barton Leisure Centre, Oxford, OX3 8GA
Salary: 32,000 plus excellent benefits
Schedule: Permanent, Full-time, 40 hours per week, Monday to Friday, 6am to 2.30pm or 1pm-9.30pm, Weekends (1 in 3) 7.30am to 4.30pm
Make a positive difference every day. At Serco, we're pleased to be recruiting on behalf of Oxford Leisure. Oxford Leisure encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Facility Manager to join their team and help make a positive difference every day.
As Facility Manager, you'll lead the day-to-day operation of a busy leisure facility, creating a positive impact on communities by ensuring services are safe, welcoming and high performing. Working closely with the General Manager, you'll help drive growth, innovation and excellent customer experiences, while supporting colleagues to develop and thrive. Your work will have purpose - helping to create healthier, happier futures for the people who use the facility every day.
What you'll do as a Facility Manager:
- Lead the safe, effective and efficient operation of the facility, ensuring high standards of health, safety and environmental compliance.
- Support the General Manager in delivering operational plans, business objectives and sustainable growth.
- Manage, coach and develop Duty Managers and departmental leaders, creating headroom for people to grow and perform at their best.
- Drive excellent customer service, building trust with customers, stakeholders and the local community.
- Use performance data and key performance indicators to identify opportunities for continuous improvement and innovation.
- Take responsibility for facility readiness, keyholder duties and emergency response support when required.
Does this sound like you?
- Experience in facilities management, leisure operations or a similar operational leadership environment.
- A proven ability to lead, motivate and develop teams while creating a positive and engaged workplace culture.
- Strong communication and relationship-building skills with colleagues, customers and external stakeholders.
- Confident using operational and performance data to make decisions and create impactful solutions.
- Committed to delivering excellent customer experiences and making a positive impact on communities.
- Full UK Driving Licence.
- Confident swimmer.
- NPLQ (National Pool Lifeguard Qualification) is desirable or training will be provided.
What we offer:
- Free gym membership for you and your immediate family.
- Free safeguarding training and Disclosure and Barring Service (DBS) checks.
- Free swimming lessons and holiday clubs for one child (50% off for additional children).
- 21 days' holiday plus bank holidays.
- 6% employer matched pension contribution.
- Training and development opportunities.
- Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts.
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment.
Vetting and checks: An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Ready to make a difference? Apply today.
Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.
Our inclusive recruitment commitment: We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions). Please note, for many of our roles, a DBS check will be required.
For confidential enquiries about this role, please contact MyHR via the portal. Please ensure your line manager is aware of your application.
Facility Manager - Leisure Solutions Community Trust, Oxford employer: Serco Leisure
At Serco, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee growth and well-being. As a Facility Manager at the Barton Leisure Centre in Oxford, you'll enjoy benefits such as free gym membership for you and your family, extensive training opportunities, and a commitment to creating a positive impact in the community. Join us in fostering healthier lifestyles while developing your career in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Facility Manager - Leisure Solutions Community Trust, Oxford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Serco Leisure. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Serco Leisure
Don't be shy about reaching out to Serco Leisure directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Facility Manager - Leisure Solutions Community Trust, Oxford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Serco Leisure and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Serco Leisure
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
