Duty Manager – Oxford

Overview

Duty Manager – Oxford

Duty Manager – Hinksey Outdoor Pool

FTC Mar – Oct, Full Time/Part Time Opportunities

FT 40 hrs: Up to £31,325 per annum + Corporate Benefits Package

PT 20 hrs: Up to £15,662 per annum + Corporate Benefits Package

Serco Leisure is recruiting a Duty Manager to help run Hinksey Outdoor Pool during the busy outdoor swimming season. This is a hands-on, customer-facing leadership role, ensuring the pool operates safely, efficiently and to the highest standards.

You’ll lead operational teams, manage daily activity, respond to incidents and emergencies, and provide a visible management presence across the site. Safety, customer experience and teamwork are at the heart of this role.

Key responsibilities

• Open and close the site and maintain security
• Supervise and deploy lifeguards and operational staff
• Ensure compliance with health & safety and outdoor pool procedures
• Respond to accidents, incidents and emergency situations
• Deliver excellent customer service and handle customer feedback
• Carry out site checks and maintain standards of cleanliness and presentation
• Support cash handling and basic financial procedures
• Assist with staff training, rotas and absence management

What we’re looking for

• Experience in a leisure, aquatic or supervisory role
• Confident leader who stays calm under pressure
• Strong customer service and communication skills
• High standards of health & safety awareness
• Comfortable working outdoors in all weather conditions

Essential qualifications

• NPLQ
• Pool Plant Operators Qualification (PPO)
• First Aid at Work including AED

Why join Serco

• Work at one of Oxford’s most popular outdoor pools
• Be part of a friendly, community-focused team
• Gain valuable leadership experience
• Access training and development opportunities – we are willing to fund Pathway qualifications for the right candidate!

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