At a Glance
- Tasks: Support daily operations and ensure a safe, clean environment for all visitors.
- Company: Join Serco Leisure, a top international employer with a supportive culture.
- Benefits: Enjoy competitive salary, free gym membership, discounts, and 20+ days holiday.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a positive impact on community wellbeing while gaining valuable experience.
- Qualifications: Experience in leisure or hospitality, strong communication skills, and a clean driving licence.
The predicted salary is between 32700 - 32700 £ per year.
Location: Lilleshall National Sports Centre, Near TF10 9AT
Salary: 26,557.55 per annum, plus excellent benefits
Schedule: Full-time, 39 hours per week, Wednesday - Saturday 8:30-17:00, Sunday 08:30-16:00.
Ready to impact a better future? As an Operations Support Officer in our Leisure team, you'll play a key role in keeping a busy, multi-use sports and conferencing facility running safely, smoothly, and efficiently. Your work will directly support colleagues, visitors, and the wider community to enjoy a high-quality environment every day. In this varied, hands-on role, you'll help create a welcoming, safe and engaging space where people can train, compete and connect. From supporting daily operations and compliance to helping deliver events and maintain facilities, your contribution will have a positive impact on both customer experience and community wellbeing.
What you'll do as an Operations Support Officer:
- Support the day-to-day running of the facility, ensuring a safe, clean and well-maintained environment
- Open and close buildings, monitor site security, and respond to incidents or emergencies
- Carry out compliance checks and support health and safety standards in line with company procedures
- Assist with event and activity setups, including physical tasks such as moving equipment and preparing spaces
- Transport colleagues and carry out offsite duties using company vehicles
- Support Duty Managers and cover shifts when required, including weekends and nights
Does this sound like you? You'll be a great fit for this role if you have:
- Experience in a supervisory or operational role within a leisure, hospitality or similar environment
- A good understanding of health and safety legislation and its practical application
- Strong communication and customer care skills, with confidence working with a wide range of people
- Ability to stay calm under pressure and respond effectively in emergency situations
- A full, clean UK driving licence and confidence driving company vehicles
Discover all you need to keep growing: We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.
What we offer:
- Holidays: 20 days, 21 days after 1 years' service + bank holidays
- Free Gym membership
- Staff meal, physio discounts
- Serco discounts which include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
Let's impact a better future, together. Apply today.
Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.
Operations Support - Serco Leisure Operating Limited, Near Newport employer: Serco Leisure
Serco Leisure Operating Limited is an exceptional employer located near Newport, offering a supportive and dynamic work environment at the Lilleshall National Sports Centre. With a strong focus on employee development, you will benefit from clear growth opportunities, comprehensive training, and a culture that values your contributions. Enjoy a range of perks including free gym membership, discounts on leisure activities, and a commitment to work-life balance, making it a rewarding place to build your career in operations support.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support - Serco Leisure Operating Limited, Near Newport
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like Serco Leisure. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including Serco Leisure. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Operations Support - Serco Leisure Operating Limited, Near Newport
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining Serco Leisure aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at Serco Leisure
✨Highlight Your Passion for Sports
When chatting with Serco Leisure, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
