At a Glance
- Tasks: Support daily operations and ensure a safe, welcoming environment for customers.
- Company: Join Serco, a global leader in delivering essential public services.
- Benefits: Enjoy competitive pay, free gym membership, and discounts on various services.
- Other info: Flexible shifts and opportunities for personal growth in a diverse team.
- Why this job: Make a real impact by helping people stay active and engaged in their community.
- Qualifications: Experience in customer service and a strong focus on safety and teamwork.
The predicted salary is between 12.71 - 12.71 £ per hour.
Operations Assistant Location: Lilleshall National Sports Centre, Near TF10 9AT
Salary: 12.71 per hour plus excellent benefits
Schedule: Full time 39 hours per week, flexible to work different shifts including early, late, weekend and bank holiday shifts
Ready to impact a better future? As an Operations Assistant in our Lilleshall National Sports Centre, you'll help create a safe, welcoming and well-run environment where customers can enjoy high-quality leisure services. You'll support the day-to-day operation of the centre while delivering excellent customer service and ensuring a positive experience for everyone who visits. This is a hands-on role where no two days are the same. Your work has purpose, helping people stay active, healthy and engaged in their community. From maintaining safe facilities to supporting programmed activities, you'll play an important role in creating positive experiences and making a positive impact on communities.
What you'll do as an Operations Assistant:
- Ensure customer safety at all times by helping to prevent accidents and responding appropriately to incidents
- Supervise dryside activities, maintaining high standards of safety, cleanliness and customer care
- Set up, move and handle equipment safely to support programmed activities across the centre
- Carry out cleaning duties and maintain high standards of presentation in customer areas, including changing rooms, toilets and health suite facilities
- Monitor customer behaviour and address unsafe practices promptly, professionally and courteously
- Deliver excellent customer service and maintain a strong knowledge of the centre's facilities, services and activities
Does this sound like you?
- Experience working in a busy leisure, hospitality or customer-facing environment
- Confidence interacting with a wide range of customers, including both adults and children
- A strong focus on safety, responsibility and attention to detail
- A positive and flexible approach, with the ability to work effectively as part of a team
- A willingness to complete training and maintain any required qualifications
What we offer:
- Up to 6% contributory pension scheme
- Holidays: 20 days, 21 days after 1 years' service + bank hols
- Free Gym membership
- Staff meal, physio discounts
- Serco discounts which include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
Let's impact a better future, together. Apply today.
A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we're united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions). For support with your application, please contact recruitmentuk@serco.com.
Operations Assistant - , Near Newport employer: Serco Leisure
Serco is an excellent employer, offering a dynamic and supportive work environment at the Lilleshall National Sports Centre, where you can make a meaningful impact on community health and wellbeing. With competitive benefits including a contributory pension scheme, free gym membership, and discounts on leisure activities, we prioritise employee growth and inclusivity, ensuring that every team member feels valued and empowered. Join us to be part of a diverse team dedicated to delivering essential public services while enjoying interesting and varied work.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant - , Near Newport
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Serco Leisure. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Serco Leisure
Don't be shy about reaching out to Serco Leisure directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Assistant - , Near Newport
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Serco Leisure and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Serco Leisure
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
