At a Glance
- Tasks: Lead and manage night operations, ensuring safety and customer satisfaction.
- Company: Join Serco, a global leader in delivering essential public services.
- Benefits: Earn up to £13.57/hour, plus free gym membership and discounts.
- Other info: Inclusive workplace with flexible working options and career growth opportunities.
- Why this job: Make a positive impact on communities while enjoying varied and enjoyable work.
- Qualifications: Experience in facility management and strong communication skills required.
The predicted salary is between 13.57 - 13.57 £ per hour.
Location: Lilleshall National Sports Centre, Near Newport, Shropshire, TF10 9AT
Salary: Paying up to 13.57 per hour, plus excellent benefits
Schedule: Casual contract working hours between 8am-8pm days and 8pm-8am nights, Monday to Sunday
Ready to impact a better future? As a Casual Night Duty Manager in our Lilleshall Leisure Trust team, you'll help ensure our facilities operate safely, smoothly and confidently throughout the day and night. Your work will create a positive experience for visitors while supporting the delivery of high-quality leisure services. You'll play an important role in maintaining a safe, welcoming and well-managed environment for colleagues, customers and visitors. By supporting operational excellence, responding to challenges and leading teams effectively, you'll help create a positive impact on communities and encourage active, healthy lifestyles.
What you'll do as a Casual Night Duty Manager:
- Oversee the facility during day and night operations, ensuring safety, security and customer satisfaction remain the priority.
- Lead, support and motivate colleagues to deliver a high-quality customer experience.
- Open and close the facility and carry out security, safety and site-wide checks in line with Serco Management System procedures.
- Respond effectively to accidents, incidents and emergencies, taking appropriate action and maintaining control.
- Provide colleagues with information, instruction, induction and training to support safe and effective working practices.
- Monitor operational performance standards and take action to ensure compliance and continuous improvement.
Does this sound like you?
- Experience in facility management, ideally in a supervisory role.
- Knowledge of Health and Safety at Work legislation and safe working practices.
- Experience working in a leisure, hospitality or similar operational environment.
- Strong communication and customer care skills, with the ability to remain calm under pressure.
- Confident IT skills and effective problem-solving abilities.
- A First Aid at Work certificate, or willingness to obtain one.
What we offer:
- Free Gym membership
- Staff meal, physio discounts
- Serco discounts which include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
- All Leisure Benefits - Trust and Serco Leisure Employee Benefits colleagues including veterans, LGBTQIA employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.
Let's impact a better future, together. Apply today.
A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we're united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions). For support with your application, please contact recruitmentuk@serco.com.
Casual Night Duty Manager - Serco Leisure Operating Limited, Near Newport employer: Serco Leisure
Serco Leisure Operating Limited is an excellent employer, offering a supportive and inclusive work culture at the Lilleshall National Sports Centre near Newport. With benefits such as free gym membership, staff discounts, and opportunities for personal growth, employees are encouraged to thrive in a dynamic environment that values their contributions. Join us to make a meaningful impact on communities while enjoying varied and enjoyable work in the leisure sector.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Night Duty Manager - Serco Leisure Operating Limited, Near Newport
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Serco Leisure and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Night Duty Manager - Serco Leisure Operating Limited, Near Newport
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Serco Leisure that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Serco Leisure.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Serco Leisure get a sense of who you are beyond your experience!
How to prepare for a job interview at Serco Leisure
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Serco Leisure and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
