At a Glance
- Tasks: Lead daily operations and create a safe, welcoming environment for customers and colleagues.
- Company: Join Shropshire Community Leisure Trust, promoting active lifestyles in a friendly community.
- Benefits: Enjoy free gym membership, training opportunities, and discounts across 1,000 retailers.
- Other info: Flexible working options and a supportive team environment await you.
- Why this job: Make a positive impact on health and wellbeing while developing your leadership skills.
- Qualifications: Experience in supervisory roles and a commitment to safety and customer care.
The predicted salary is between 32700 - 32700 £ per year.
Location: Market Drayton, Shropshire, TF9 1JT
Salary: £27,839.67 plus excellent benefits
Schedule: Full-time 37 hours per week, working across a 3-week rota that includes days, evenings, weekends and public holidays.
Make a positive difference every day. At Serco, we're pleased to be recruiting on behalf of Shropshire Community Leisure Trust. Shropshire Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone.
Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day. As Duty Manager, you'll play a vital role in creating a safe, welcoming and enjoyable environment for customers, colleagues and community partners. From leading daily operations to responding to emergencies and supporting service improvements, you'll help ensure local people can access high-quality leisure facilities that make a positive impact on health, wellbeing and community life. This is a role where your leadership, care and commitment will help impact a better future while creating an environment where colleagues can grow and thrive.
What you'll do as a Duty Manager:
- Lead the day-to-day operation of the facility, ensuring activities are delivered safely and to a high standard.
- Promote and maintain a strong health and safety culture, ensuring compliance with policies, procedures and relevant legislation.
- Supervise, support and coordinate colleagues, ensuring effective rota management and clear allocation of tasks.
- Deliver excellent customer service and build positive relationships with customers, community stakeholders and partners.
- Respond confidently to emergencies and take operational control when required.
- Monitor performance, contribute to service improvements and support the delivery of operational and financial objectives.
Does this sound like you?
- Experience working in a supervisory or duty management role within a leisure, hospitality or customer-focused environment.
- A strong commitment to safety, customer care and delivering positive outcomes for communities.
- Confident leadership skills with the ability to motivate, support and develop colleagues.
- Excellent communication skills and the ability to build trust with a wide range of people.
- Able to make sound decisions, solve problems effectively and remain calm under pressure.
- Hold, or be willing to work towards, relevant industry qualifications such as IOSH Managing Safely, National Pool Lifeguard Qualification, First Aid at Work or National Pool Plant Operators Certificate.
What we offer:
- Free gym membership for you and your immediate family
- Free safeguarding training and DBS checks
- Free swimming lessons and holiday clubs for one child (50% off for additional children)
- 21 days' holiday plus bank holidays
- 6% employer matched pension contribution
- Training and development opportunities
- Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
Learn more at www.moreleisure.org/employee-benefits
Vetting and checks: An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Ready to make a difference? Apply today.
Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.
Our inclusive recruitment commitment: We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions). Please note, for many of our roles, a DBS check will be required. For support with your application, please contact recruitmentuk@serco.com.
Duty Manager - Shropshire Community Leisure Trust, Market Drayton employer: Serco Leisure
Shropshire Community Leisure Trust is an exceptional employer dedicated to promoting active and healthy lifestyles within the local community of Market Drayton. With a strong focus on employee growth, the Trust offers comprehensive benefits including free gym membership for you and your family, training opportunities, and a supportive work culture that values safety and customer care. Join a passionate team where your leadership can make a meaningful impact on community wellbeing while enjoying a fulfilling career in a welcoming environment.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Shropshire Community Leisure Trust, Market Drayton
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like Serco Leisure. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including Serco Leisure. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Duty Manager - Shropshire Community Leisure Trust, Market Drayton
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining Serco Leisure aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at Serco Leisure
✨Highlight Your Passion for Sports
When chatting with Serco Leisure, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
