At a Glance
- Tasks: Lead daily operations and ensure a safe, welcoming environment for all customers.
- Company: Join Serco Leisure, a leader in community-focused fitness and wellbeing services.
- Benefits: Enjoy competitive pay, career growth, and the chance to make a positive community impact.
- Other info: Dynamic role with opportunities to engage and inspire diverse clientele.
- Why this job: Be a key player in promoting healthier lifestyles and sustainability in your community.
- Qualifications: Strong leadership skills and experience in leisure or hospitality sectors preferred.
The predicted salary is between 30000 - 40000 £ per year.
Serco Leisure provides a wide range of leisure services in partnership with local authorities, community trusts, universities, and sporting organizations like Sport England. Our facilities include gyms, swimming pools, outdoor activity centers, tennis courts, and golf courses, all designed to help people of all ages and abilities maintain and improve their fitness. Committed to making a positive community impact, we offer affordable, high-quality fitness and wellbeing programs to encourage participation and healthier lifestyles. Focused on sustainability, we strive to reduce the environmental impact of our facilities while fostering ownership and engagement within the communities we serve.
We are seeking a full-time Senior Duty Manager to oversee operational excellence and ensure the delivery of a safe, welcoming environment for our customers at our Flagship site in Mansfield. The Senior Duty Manager will manage daily operations, supervise team members, handle customer inquiries, monitor facility maintenance, and ensure compliance with health and safety regulations. In addition to leading by example, the Senior Duty Manager will deliver exceptional customer service and support the continuous improvement of services offered at the facility.
Qualifications:
- Leadership and team management skills to supervise and motivate staff effectively.
- Operational oversight skills, including compliance with health and safety standards and facility maintenance management.
- Customer service and communication skills to handle inquiries and provide an exceptional experience for a diverse clientele.
- Organizational and decision-making skills to address daily operational challenges and prioritize tasks efficiently.
- Relevant experience in the leisure, fitness, or hospitality industry is highly desirable.
- Qualifications or certifications in First Aid, Health and Safety, and Pool Plant Operations are advantageous.
- Proficiency in IT systems and administrative tasks to ensure smooth operations.
- A commitment to promoting community engagement and sustainability at the facility.
Senior Duty Manager in Mansfield employer: Serco Leisure
Serco Leisure is an exceptional employer that prioritises community impact and employee development, making it a rewarding place to work as a Senior Duty Manager. With a strong focus on sustainability and a commitment to providing high-quality fitness services, employees enjoy a supportive work culture that encourages personal growth and teamwork. Located in Mansfield, our flagship site offers unique opportunities to engage with diverse clientele while fostering a healthier lifestyle within the community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Duty Manager in Mansfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and fitness industry. Attend local events or join online forums where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your leadership and operational oversight experience. Share specific examples of how you've improved customer service or managed teams effectively.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to Serco Leisure or similar organisations and express your interest in the Senior Duty Manager role. Sometimes, the best opportunities come from a simple conversation.
✨Tip Number 4
Keep it relevant! Tailor your conversations and networking efforts to focus on community engagement and sustainability, as these are key values for Serco Leisure. Show that you’re not just looking for a job, but that you genuinely care about making a positive impact.
We think you need these skills to ace Senior Duty Manager in Mansfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Senior Duty Manager role. Highlight your leadership and operational oversight abilities, as well as any relevant qualifications in health and safety.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about community engagement and sustainability. Share specific examples of how you've delivered exceptional customer service in previous roles.
Showcase Your Experience:When detailing your work history, focus on your experience in the leisure or hospitality industry. Mention any relevant certifications you hold, like First Aid or Pool Plant Operations, to stand out.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get back to you quickly!
How to prepare for a job interview at Serco Leisure
✨Know the Company Inside Out
Before your interview, take some time to research Serco Leisure and its commitment to community engagement and sustainability. Familiarise yourself with their facilities and services, as well as any recent initiatives they've launched. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Leadership Skills
As a Senior Duty Manager, you'll need to demonstrate strong leadership and team management skills. Prepare examples from your past experiences where you've successfully motivated a team or handled operational challenges. Be ready to discuss how you can lead by example and foster a positive work environment.
✨Emphasise Customer Service Excellence
Customer service is key in this role, so think of specific instances where you've gone above and beyond for customers. Highlight your communication skills and how you handle inquiries or complaints. Showing that you can provide an exceptional experience for a diverse clientele will set you apart.
✨Prepare for Health and Safety Questions
Given the importance of health and safety regulations in this role, brush up on relevant standards and practices. Be prepared to discuss your qualifications or certifications in First Aid and Health and Safety, and share how you would ensure compliance and maintain a safe environment for both staff and customers.
